Plant Systems IT Technician

Job Description

Job Description

LRS Consulting Services is seeking a Plant Systems IT Technician (L2) for a fully onsite contract engagement in Holland, MI, supporting IT operations across manufacturing facilities. This role sits between Help Desk and Engineering, providing hands-on IT support for office and plant floor environments. The technician will play a key role in supporting a strategic new production line build, ensuring stable, secure, and compliant operation of manufacturing and enterprise systems during pilot, ramp-up, and full production phases.

This is a contract position with strong potential for conversion to a full-time employee (FTE) role based on performance and organizational fit. Initial contract is structured in 6-month increments.

Essential Duties and Responsibilities

• Triage IT hardware, software, and network issues in both office and manufacturing plant floor environments, with a focus on production-critical systems. Escalate to appropriate global or regional teams as needed.
• Configure and deploy IT hardware in office settings, including printers, conference phones, and conferencing systems, following established hardware and software standards.
• Configure and deploy plant floor IT equipment such as label printers, PCs, thin clients, scan guns, radio frequency (RF) devices, payroll clocks, and specialized production workstations.
• Collaborate with architects and engineers to develop a working understanding of applications, plant floor hardware layouts, networking, and software systems.
• Serve as the on-site IT point of contact for internal teams and external service providers, including vendors supporting manufacturing equipment and systems.
• Facilitate the full PC Lifecycle Management (PCLM) process.
• Maintain security, organization, and appearance of server room infrastructure.
• Manage SLAs and resolve incidents using ServiceNow.
• Communicate WAN/LAN outages, infrastructure maintenance windows, and planned hardware/software deployments to plant management.
• Partner across local departments (Engineering, HR, Maintenance) to advise on IT deployments and execute projects.
• Coordinate with managed service partners (MSPs) for networking and infrastructure support, serving as the on-site liaison.
• Recommend hardware and software upgrades and assist with procurement quotes through approved vendors.
• Ensure new IT hardware serial numbers are recorded and included under existing maintenance contracts.
• Regularly spend time on the plant floor; occasionally lift parcels up to 40 pounds.
• Participate in a light on-call rotation (approximately once per month for server patching; emergency after-hours support is rare).
• Travel approximately 10% of the time to support remote facilities

Required Qualifications

• Bachelor's degree with a minimum of 1 year of professional IT technical support experience, OR
• Associate's degree with a minimum of 2 years of IT technical support experience, OR
• 4 or more years of equivalent experience combining education and hands-on IT support
• Strong PC support skills, including hardware troubleshooting, software installation, imaging, and deployment
• Experience configuring and troubleshooting IT hardware such as printers, PCs, thin clients, scan guns, and/or RF devices
• Functional understanding of networking concepts, including access points, switches, VoIP, TCP/IP, DHCP, and DNS
• Solid analytical and critical thinking skills with strong written and verbal communication abilities
• Demonstrated proactive approach to problem-solving with a track record of strong initiative
• Ability to work onsite full-time in a manufacturing plant environment, including wearing required PPE and following all safety protocols
• Ability to participate in on-call rotation and respond to off-hours support situations requiring immediate attention

Preferred Qualifications
• Experience working in a manufacturing plant setting
• Experience working with or coordinating managed service providers (MSPs)
• Familiarity with Intune, Active Directory, and Azure
• Experience with inventory management, asset management, and CMDB tools
• Industry certifications such as CompTIA A+, Network+, Security+, MCSE, or CCNA

Physical Requirements

• Ability to work on a manufacturing plant floor for extended periods
• Ability to lift and carry parcels up to 40 pounds
• Abili