Job Description
Job Description
Telecommunicator
About Us:
Welcome to the Raleigh-Durham Airport Authority, where we operate RDU International Airport, a vital hub connecting North Carolina to the world. In 2024, our teamwork helped us serve 15.5 million passengers, generate a $24.1 billion economic impact, and our dedication to excellence has been recognized with a Top Five passenger satisfaction ranking in North America. We're a tight-knit team of over 400 employees where accountability and collaboration are our guiding principles, and safety is our top priority. Whether your role is indoors or outdoors, you'll be part of a supportive environment that values your contributions. We believe in investing in our people, offering competitive benefits and professional development to help your career take flight.
About You:
You embody core values that will play a pivotal role in connecting our community to places and the people who matter most. Your commitment to continuous learning will drive innovation and growth, while your unwavering integrity ensures that our brand remains trustworthy and reputable. Your respect for colleagues and clients alike fosters a collaborative and positive environment. Your dedication to excellence in every task you undertake will elevate our brand’s standards. Lastly, your team spirit will unite our efforts and amplify our collective success.
About the Role:
As a Telecommunicator in aviation, you’ll be the unseen essential link. From 911 emergencies to supporting emergency landing procedures and airport operations, you'll coordinate communications that keep our airport humming 24/7. Working side-by-side with a tight-knit crew of skilled Telecommunicators and reporting to the Telecommunications Supervisor, you’ll help guide the safe and efficient response to situations involving EMS, commercial flights, and airport operations. Every shift is a new flight path—routine or unexpected—and your calm coordination helps ensure a smooth landing every time. If you're looking for a career where you’re always in the loop, never grounded, and your voice keeps the airport moving, we’re ready for you to join the team.
Compensation:
Maximum – Based on experience
Minimum - $ 19.76
What You’ll Do:
- Provides efficient response to emergency and non-emergency calls for assistance concerning crimes, fires, rescue needs, FAA flight information, maintenance, parking services, or other general information.
- Effectively prioritizes and documents calls for service to include location, jurisdiction, action, and agency to dispatch.
- Operates an 800 MHz radio system to contact Law Enforcement, Emergency Services, Fire, Airport Operations, Traffic Control, Information Services, Maintenance, FAA, Parking, and other units; provides information about the situation in real-time and dispatches appropriate personnel.
- Operates a computer-aided dispatch system (CAD) to receive, review, and prioritize emergency and non-emergency calls and requests for assistance from airport employees, tenants, passengers, and government agencies, including public and private entities. Takes appropriate action based on established policies and procedures.
What You Need:
Education:
Required:
High school diploma or equivalency
Experience:
Required:
- 6 months of experience in dispatching, call center, or other related experience, or educational equivalent.
Licenses or Certifications:
Required:
- NC Driver’s License
- DCI Operator Certification (able to obtain within 6 months)
Location:
On-site RDU Airport Campus
RDU Benefits:
At the Authority, we appreciate you and care about your health, happiness, and future. Our benefits start on day one, including medical, dental, vision, tuition assistance, employee discounts, and perks like an on-site gym, a dedicated wellness team, and frequent company and team outings. For a full list of benefit offerings, check out the RDU.com Careers Page
A detailed job description will be provided during the interview process.