Community Manager

Job Description

Job DescriptionSalary: $50,000 - $60,000 per year

The Community Manager position is an important role in our business and focuses on protecting the companys property assets by ensuring a well-run quality community, with high occupancy, fairly treated residents, a good reputation in the broader community and well managed repair and maintenance contributing to a great place to live. For most communities, this is a one-person role covering a variety of property related duties. The Community Manager is responsible for overseeing all aspects of the day to day needs of the community, including but not limited to rent collection & processing, customer service, maintenance checks & service scheduling, office administration, sales & leasing and basic, light-duty property care as needed. In some cases, where additional staff may be employed, the Community Manager will be responsible for hiring, training, scheduling and managing performance of any direct reports.

Key Functions

1. Maintains Community & Property Conditions - Ensures community is well managed and maintained, including buildings, common areas, infrastructure and related elements. Addresses issues within his or her control, and reports to the Regional Manager when issues outside scope of authority or budget are observed. Based on the workload and annual budget, completion of these duties may involve hiring/scheduling/managing of staff, contracting of 3rd party services or directly performing some/all of these duties.

• • Performs inspection of the community: Tours community on a regular basis to ensure community features, such as signs, lights, walks, roads, etc. meet company standards.

• • Manages Groundskeeping, Repair and Maintenance (R&M): Solicits and negotiates bids/estimates, schedules, coordinates and verifies completion of property care tasks including groundskeeping, housekeeping/janitorial, and repairs & maintenance. Resolves emergency maintenance needs quickly. Performs limited related light-duty physical tasks such as weeding planters, conducting equipment checks, and light clean-up.

• • Amenity Availability & Care: Ensures amenities (i.e. pools, clubhouses) are available for use and in safe functional order.
  • Guideline Management: Ensures compliance with the community guidelines, particularly homesite issues and resident behaviors, and follows established guideline management process to ensure compliance, including corrective actions such as friendly reminders, formal notices and up to executing the eviction process, including court appearances.

2. Resident Relationships

• • Approve qualified residents and setup lease agreements, onboards new residents into the community with effective orientations and follow-up
  • Resolve resident issues with effective communication and appropriate response
  • Prepares newsletters, social media posts, and other communications
  • Plans and executes community activities and approved events
  • Supports resident initiated recurring activities (i.e. game nights, etc) through scheduling and communications

3. Local Sales & Marketing Activities

• • Keeps properties occupied with qualified residents through local advertising, lead follow-up, showing available homes and assisting with financing activities.
  • Coordinates with Regional Manager to bring in new homes to replace outgoing homes; and coordinates necessary installation and site completion tasks
  • Assist customers seeking financing by coordinating with lending agencies
  • Ensures completion of all required paperwork related to home purchasing
  • Performs resale inspections for residents selling pre-owned homes

4.Rent Collection & Office Administration

• • Collects and processes rent payments and issues late notices
  • Oversee eviction proceedings if
  • Performs data entry and maintains records
  • Other duties of a general administrative nature including office communication, managing door traffic, file management, etc

Other Functions

• • Upper Management Relations - Provides necessary reporting and recording keeping as well as open dialogue with upper management on vacancies, resident issues, physical condition of property and financial
  • Maintains knowledge of local, state, federal rules and regulations related to fair housing requirements, manufactured housing communities, etc..
  • Contributes to team effort by accomplishing related results as
  • Other duties as assigned

Skills & Qualifications:

• • Education: High School Diploma or GED; Preferred: Associates degree in business administration, facility or property management (or similar certification)
  • Experience: 2+ years in a professional office or customer service environment. Preferred: 3 years in a property management setting or equivalent experience consisting of administrative, facility management and customer service responsibilities and comfort level managing contractors in basic trades functions; or an equivalent combination of education, experience and training
  • Excellent organization and time management skills
  • Strong interpersonal skills suited for working with a diverse resident population and work team
  • Basic computer and technology proficiency including Microsoft Office Suite, Google Suite, and adaptable to software-based task management tools, scheduling tools,
  • Valid Operators License

Key Success Indicators:

• • Demonstrates they are the Right Person for the Company by a commitment to, and modeling of, its core values
  • Demonstrates they are in the Right Seat by demonstrating that they Get it, Want it and Have the Capacity for the role

• • TO-DOs Exhibits 100% Done is Done mentality per task and completes assigned To Dos at 90% or better on a weekly basis

• • ROCKS Makes reasonable commitments to Company, Department and/or Personal Rocks, exhibits 100% Done is Done mentality per Rock and completes at 80% or better

• • WEEKLY SCORECARD Hits scorecard numbers 90% or better on a regular basis and adjusts for negative trends
  • MEASURABLE - Scores at or above standards for community assessments