Job Description
Company - Our client is a leading global provider of engineering, technology, and professional services, supporting complex infrastructure and business transformation initiatives across multiple industries. Known for its collaborative culture and commitment to innovation, the organization offers opportunities to work with talented teams in a dynamic, technology-driven environment.
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Job Title - Technical Support Technician
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Location - Onsite in Bellevue, WA (Local candidates only)
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Role Type - 5-month contract
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Must Have Skills:
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- Proven experience in an IT support role with extensive customer support responsibilities.
- Strong understanding of Windows operating environments and extensive experience with Microsoft Office Suite.
- A+ Certification.
- Ability to travel as needed and successfully pass a company driving record review.
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Responsibilities and Job Details:
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- Provide hands-on technical support to business users, troubleshooting and resolving desktop hardware, software, and IT-related issues.
- Configure, deploy, maintain, and upgrade desktop computers, laptops, and associated hardware.
- Perform software installations, system imaging, hardware upgrades, and PC deployments to support business operations.
- Utilize ServiceNow to manage, track, prioritize, and resolve IT service requests and incidents.
- Diagnose and troubleshoot Windows operating system issues, Microsoft Office applications, and standard desktop software packages.
- Install, configure, and maintain standard desktop applications and ensure systems are functioning efficiently.
- Collaborate with third-party maintenance engineers and vendors to resolve complex technical issues.
- Deliver exceptional customer service by communicating effectively with end users and providing timely technical assistance.
- Support IT operations across multiple office locations, including occasional business travel as needed.
- Participate in emergency IT support activities outside normal business hours when required.
- Contribute to IT improvement initiatives and individual projects focused on innovation, efficiency, and service delivery.
- Work collaboratively within a fast-paced IT support team while managing multiple priorities and maintaining a high level of responsiveness.
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