Job Description
Job Title: IT Support Analyst
Location: Santa Clara, CA (Onsite)
Type: Contract
Pay range: $25.00-$29.00/hr on w2.
We are looking for an IT Support Analyst to provide technical assistance to end users, troubleshoot hardware/software issues, and support day-to-day IT operations.
Key Responsibilities:
• Provide first/second-level support via phone, email, or in person
• Troubleshoot hardware, software, and operating system issues
• Install, configure, and maintain systems and devices
• Track and document incidents, service requests, and resolutions
• Follow escalation procedures and support IT projects as needed.
Requirements:
• High School Diploma or equivalent
• 1+ year of IT support / helpdesk / desktop support experience
• Experience with OS and application troubleshooting (debugging, root cause analysis)
• Strong communication and problem-solving skills.
Preferred:
• Bachelor’s degree in IT or related field