<h3>Job Description</h3>
<p>Job Description
<p>Qualifications</p>
<ul>
<li>High School Diploma or equivalent; college or university degree is a plus</li>
<li>Able to define issues, collect data, establish facts, and draw conclusions</li>
<li>Competent with Variable Frequency Drives, PLC’s, electrical schematics, mechanical schematics, and SolidWorks drawings</li>
<li>Good computer skills with Microsoft Word, Excel, Outlook, Office 365</li>
<li>Proficient in using HubSpot as a service ticket management and deal management system</li>
<li>Working understanding of Watervision integration with control platforms and systems like Toro and Rainbird</li>
<li>Experience with test equipment, warranty recordkeeping, and field service activities</li>
<li>Knowledge of water systems, control systems, and basic electrical/mechanical troubleshooting</li>
</ul>
</p>
<p>Responsibilities</p>
<ul>
<li>Maintain a working knowledge of all Watertronics product lines including technical specifications and troubleshooting</li>
<li>Clarify customer issues, determine root cause, evaluate options, and recommend solutions</li>
<li>Utilize the service parts catalog and support parts availability</li>
<li>Provide 24-hour phone support on a rotation basis, assisting customers with technical issues</li>
<li>Assist in developing training content and participate in service education events and warranty analysis</li>
</ul>


Technical Service Representative

Job Description