Job Description
Position: Data Center Technician
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Location: Memphis, TN 38109
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Duration: 11+ Months
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Job Type: Temporary Assignment
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Work Type: Onsite
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Shift: 8-5 / M-F – There could be off-hours shifts available / once the shift is determined it will be consistent
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Pay Rate: $32.37-$32.37/Hr
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Overview:
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TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
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Job Description:
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- Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance and Installation of Dell product located at Customer Site.
- Triage issues with direction from Dell Support
- Execute plan of action from Dell Domain Engineer/L3
- Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email
- Reseating parts, swap or replace parts
- Server Testing and validation (running diagnostics, capturing and uploading logs)
- Upgrading Firmware as needed
- Parts locker management, manage inbound and outbound parts
- Spare parts management, separate from parts locker (during CW server deployments)
- Parts return to Dell
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You will be successful in this role if you have:
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- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 4-6 years’ experience in area of responsibility
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THE CLIENT WILL USE THE FOLLOWING CRITERIA TO EVALUATE CANDIDATES
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Proximity & Availability
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- Candidate lives locally (within 15–45 minutes of the work site)
- Comfortable with daily commute
- Willing to work shifts and be on-call
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Technical Ability
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- Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
- Experience with server swaps and deployments
- Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
- Experience with water cooling servers (desirable, not required)
- Familiarity with Linux
- Has built PCs
- Follows provided Plan of Action (POA) from support
- Stays current with technology (reading, company announcements, continuous learning)
- Can handle the physical demands of the job
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Documentation
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- Provides real-time, detailed documentation
- Demonstrates good documentation habits
- Has experience in documentation
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Communication & Team Fit
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- Communicates clearly, directly, and proactively
- Is personable and articulate
- Provides detailed examples
- Works well in a team and maintains a positive attitude
- Does not require excessive prompting or give elusive answers
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Work Ethic & Prioritization
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- Demonstrates strong work ethic and accountability
- Can prioritize tasks based on severity and customer demand
- Shows initiative and thrives in fast-paced, critical environments
- No periods of inactivity, lack of initiative, or difficulty handling pressure
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TekWissen® Group is an equal opportunity employer supporting workforce diversity.