Information Technology Support Analyst
Job Description
I'm currently seeking an experienced IT Support Specialist to join a professional services firm and serve as the primary IT resource for its Chicago office, while providing support across the broader organization.
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This is a great opportunity for a hands-on IT professional who enjoys delivering high-touch, white-glove support in a fast-paced, professional environment.
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Key Responsibilities:
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- Provide day-to-day IT support to end users, troubleshooting hardware, software, and connectivity issues.
- Manage workstation, laptop, mobile device, and software configurations.
- Coordinate new hire onboarding, employee departures, office moves, and AV/video conferencing support.
- Manage IT support tickets and ensure timely resolution of technical issues.
- Maintain IT documentation and support firm-wide technology operations.
- Collaborate with internal teams and provide support across multiple office locations as needed.
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Required Qualifications:
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- 3+ years of IT Support / Helpdesk experience.
- 1–2 years of experience working within a law firm is required.
- Bachelor's degree in IT, Computer Science, or a related technical field.
- Strong knowledge of Microsoft 365, Office 365, Windows OS, Azure, Microsoft Defender, and Teams.
- Experience with technologies such as NetDocuments, RingCentral, Mimecast, iTimeKeep, or Cisco is a plus.
- Excellent communication, troubleshooting, and customer service skills.
- Ability to multitask, prioritize, and thrive in a fast-paced environment.
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