Job Description
Job DescriptionJob Title: Senior ServiceNow CMDB Architect
Location: Remote
Roles and Responsibilities:
- Define and lead the overall ServiceNow architecture roadmap aligned with enterprise objectives.
- Design scalable and sustainable solutions across ServiceNow modules, with a focus on Discovery, CMDB, CSDM, and ITOM.
- Establish CMDB governance frameworks, data models, reconciliation strategies, identification rules, and data quality standards.
- Drive enterprise-wide adoption of the Common Service Data Model (CSDM) and ensure alignment with ServiceNow standards.
- Architect and oversee implementation of ITOM capabilities, including:
- Discovery
- Service Mapping
- Event Management
- Cloud Discovery
- Operational Visibility
- Design enterprise integration architectures using REST, SOAP, Integration Hub, and MID Servers.
- Provide technical leadership and guidance to development, administration, and implementation teams.
- Review solution designs, code quality, and platform configurations to ensure adherence to architectural standards.
- Lead architecture workshops with business stakeholders, infrastructure teams, and leadership.
- Ensure platform scalability, security, performance, and maintainability.
- Define platform governance, development standards, and release management processes.
- Collaborate with Enterprise Architects, Infrastructure Teams, and Service Owners to improve operational visibility and service health.
- Support platform upgrades, transformation initiatives, and ServiceNow roadmap planning.
Required Skills
ServiceNow Architecture & Platform Expertise
- Strong experience in ServiceNow solution and platform architecture.
- Deep expertise in:
- ServiceNow Discovery
- CMDB Architecture & Governance
- Common Service Data Model (CSDM)
- ITOM Suite
- Discovery
- Service Mapping
- Event Management
- Operational Intelligence (preferred)
- Experience designing enterprise-scale ServiceNow implementations.
Integration & Automation
- Strong experience with:
- REST APIs
- SOAP Web Services
- Integration Hub
- MID Servers
- Third-party monitoring and infrastructure integrations
- Expertise in workflow and process automation.
Technical Leadership
- Strong understanding of ServiceNow platform architecture and best practices.
- Ability to mentor developers and administrators.
- Experience conducting architecture reviews and design governance sessions.
- Strong stakeholder management and communication skills.
Platform Development Knowledge
- Working knowledge of:
- JavaScript
- Glide APIs
- Script Includes
- Business Rules
- Flow Designer
- UI Builder
- Service Portal
ITSM & IT Operations
- Strong understanding of:
- ITIL Framework
- IT Operations processes
- Service Asset & Configuration Management
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- 8-12 years of overall IT experience.
- Experience leading enterprise-scale ServiceNow transformation programs.
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Certified Implementation Specialist – Discovery
- Certified Implementation Specialist – ITOM
- Certified Technical Architect (CTA) – Preferred