Job Description
Job DescriptionWe are looking for a dependable Help Desk/Desktop Support Analyst to provide hands-on technical support for an asset management environment in Houston, Texas. This Long-term Contract opportunity is ideal for someone who is comfortable working independently on site and delivering responsive service to approximately 52 end users in a fast-paced trade floor setting. The role focuses on resolving day-to-day technology issues, maintaining a stable desktop environment, and ensuring users receive timely assistance across core Microsoft platforms.
Responsibilities:
• Provide on-site desktop and help desk support for employees, addressing hardware, software, and access-related issues in a timely manner.
• Serve as the primary IT contact at the Houston, Texas office, delivering daily technical assistance with minimal supervision.
• Troubleshoot Windows-based devices and user issues involving Microsoft 365 applications, workstation performance, and connectivity problems.
• Manage user accounts, permissions, and routine support tasks within Active Directory and Intune.
• Respond to, track, and update service desk tickets to ensure accurate documentation and efficient issue resolution.
• Support the technology needs of a trade floor environment, prioritizing incidents appropriately to reduce disruption to business operations.
• Perform basic system and device troubleshooting, including diagnosing end-user problems and coordinating follow-up actions when needed.• Experience providing desktop support or help desk assistance in an on-site business environment.
• Working knowledge of Active Directory for account administration and access support.
• Hands-on experience supporting Microsoft Windows 10 and general Microsoft desktop environments.
• Familiarity with Microsoft 365 and Intune in an end-user support capacity.
• Ability to troubleshoot common technical issues efficiently and communicate solutions clearly to users.
• Experience managing or working within a service desk ticketing process.
• Comfortable acting as the sole on-site IT support resource for a small to mid-sized user population.