Job Description
Job Description
Job Title: IT Help Desk I
Location: Ypsilanti, MI (Onsite) Employment Type: Contract Relocation Assistance: Not Provided
Overview
Join our client as an IT Help Desk I, where you will serve as the first point of contact for hardware and software issues. In this role, you will support end‑users by troubleshooting technical problems, answering inquiries, and ensuring a smooth and positive customer service experience. Strong communication skills and the ability to resolve issues efficiently are essential.
Qualifications — Required
- Associate degree or higher
- 2+ years of Help Desk Support experience
- 2+ years of experience with:
- Microsoft Windows
- Active Directory
- Citrix
- 2+ years of experience in ANY of the following:
- Microsoft Office
- Microsoft Azure
Key Responsibilities
- Respond promptly to all customer contacts, including phone calls, emails, and voicemails.
- Troubleshoot a variety of hardware and software issues.
- Ask fact‑finding questions to accurately diagnose and resolve customer problems.
- Provide user education and guidance while assisting with requests.
- Document all customer interactions, issues, and resolutions in the ticketing system.
- Maintain a positive, professional attitude while delivering excellent customer service.
Schedule & Shift Details
- Must be available for off‑hours support on a rotating on‑call schedule.
Pay Transparency Compensation varies based on location, experience, and performance. Some sites require disclosure of pay and benefits. This role may also be eligible for bonuses or incentives depending on business needs.
Employees may receive health insurance, optional dental and vision coverage, life and disability insurance, retirement savings plans, paid holidays, and PTO or sick time.
The estimated hourly rate for this position is $23.00-$25.00