Tier 2 Support and Low Voltage Technician (Georgia LV License)

Published: 6/14/2022

Technology

Job Description

Important: We only consider candidates who apply on our website. To be considered, complete the application at uvs-it.com/careers. Applications submitted only through ZipRecruiter will not be considered.

About UniVirtual Solutions

UniVirtual Solutions (UVS) is a Georgia-based managed service provider serving businesses in Atlanta and Florida since 2009. We are Christian, family, and veteran owned. We keep our clients secure and productive with managed IT, cybersecurity, hosted VoIP, and network services, and we are growing our low voltage and structured cabling work.

The Role

This is not an entry-level help desk role. We are hiring an experienced Tier 2 technician for a role with three parts: resolving escalated help desk issues that Tier 1 cannot, providing on-site support at client locations, and performing low voltage and structured cabling work. This is a remote, full-time position with regular travel to client sites in metro Atlanta and Macon. Mileage is paid. You must hold a current Georgia Low Voltage Telecommunications (LV-T) or Unrestricted (LV-U) license.

What You Will Do

1. Help Desk Escalations (Tier 2)

Take escalated help desk tickets and calls that need deeper troubleshooting
Resolve Windows, Mac, Microsoft 365, Entra ID, Exchange Online, and network connectivity issues remotely
Troubleshoot firewalls, switches, Wi-Fi, VPN, and VoIP issues; escalate infrastructure design questions to our Senior Engineer
Mentor Tier 1 staff by documenting fixes and building knowledge base articles

2. On-Site Support

Travel to client sites in metro Atlanta and Macon for issues that cannot be solved remotely
Set up and replace workstations, printers, and peripherals; handle office moves and new-hire setups
Install and configure network gear: firewalls, switches, and wireless access points (UniFi experience a plus)
Be the professional, face-to-face representative of UVS with our clients

3. Low Voltage Work

Install, terminate, test, certify, and label structured cabling (Cat5e/Cat6, patch panels, racks, wall plates)
Run cabling and deploy VoIP desk phones for our hosted phone system
Install and support cameras, access control, and other low voltage systems
Perform site surveys and help scope low voltage projects and quotes

Required

Current Georgia LV-T (Telecommunications) license, or LV-U (Unrestricted)
4+ years of IT support experience, including at least 2 years in a Tier 2 or escalation role (MSP experience strongly preferred)
Microsoft 365 administration: Entra ID (Azure AD), Exchange Online, MFA and conditional access, SharePoint/OneDrive, and Teams
Active Directory, Group Policy, and Windows Server fundamentals (DNS, DHCP, file shares, permissions)
Endpoint management and security: Intune or RMM tools, patching, EDR/antivirus, and backup and restore
Networking: TCP/IP, VLANs, routing basics, firewall rules, site-to-site and client VPN, and Wi-Fi troubleshooting
Hands-on structured cabling experience: pulling, terminating, testing, and certifying
Proven ability to own an escalated issue through root cause and resolution, with clear documentation
Valid driver's license, clean driving record, and reliable personal vehicle
Based in metro Atlanta or the Macon, GA area for client site visits
Able to lift 50 lbs, work on ladders, and work in ceilings, attics, and crawl spaces

Nice to Have

Georgia LV-A (Alarm) or LV-G (General) license in addition to LV-T
CompTIA Network+ or Security+, Microsoft 365 certifications (MS-102 / MD-102), or BICSI certification
Experience with UniFi / Ubiquiti, SonicWall, or Fortinet firewalls and wireless design
Camera (CCTV) and access control installation experience
Hosted VoIP phone system setup and troubleshooting
Familiarity with Autotask, Datto RMM, IT Glue, or Kaseya tools
Mac and Google Workspace support

How This Role Fits

Reports directly to the owner
Technical escalations go to our Senior Engineer; business or client risk goes to the owner
Works alongside our service team to keep tickets moving and customers informed

What This Role Is Not

Not responsible for infrastructure or network design (that sits with our Senior Engineer)
Not responsible for sales or account management

Your First 90 Days

Owning escalated tickets independently from diagnosis to resolution, with clean notes and time entries
Completing on-site cabling and network installs to our documentation standard
Clients receiving consistent, professional updates on your work

What We Offer

Pay: $36 to $40 per hour ($74,880 to $83,200 per year), based on experience and certifications. Full-time, hourly (non-exempt), overtime eligible with prior approval
Annual performance bonus
Scheduled pay reviews at 6 months and every year after, with a defined growth path toward a senior field or project role
Remote position with paid travel: mileage reimbursed at the Georgia state rate (currently $0.76 per mile)
Medical, dental, and vision insurance
401(k)
80 hours of paid time off, 40 hours of sick leave, and paid holidays
Georgia low voltage license renewal and continuing education fees paid by UVS
A small, close-knit team where your work is seen and valued

How to Apply

We only consider candidates who apply on our website. To apply, complete the short application and upload your resume at uvs-it.com/careers. Applications submitted only through ZipRecruiter will not be considered. UniVirtual Solutions is an equal opportunity employer.

\nCompany Description

We partner with organizations to manage their IT systems, protect their networks, and ensure their operations run smoothly. Our approach combines proactive monitoring, security-first practices, and responsive service to help clients reduce risk, improve reliability, and focus on their core business.

As our company continues to grow, we are investing in the right people, processes, and technology to scale responsibly while maintaining the high standards our clients expect.

UniVirtual Solutions is headquartered in the Atlanta area and supports clients across multiple industries that rely on dependable IT and cybersecurity solutions.

Company Description

UniVirtual Solutions, Inc. is a Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) focused on delivering reliable IT infrastructure, cybersecurity, and technology support to businesses that depend on stable and secure technology environments.\r\n\r\nWe partner with organizations to manage their IT systems, protect their networks, and ensure their operations run smoothly. Our approach combines proactive monitoring, security-first practices, and responsive service to help clients reduce risk, improve reliability, and focus on their core business.\r\n\r\nAs our company continues to grow, we are investing in the right people, processes, and technology to scale responsibly while maintaining the high standards our clients expect.\r\n\r\nUniVirtual Solutions is headquartered in the Atlanta area and supports clients across multiple industries that rely on dependable IT and cybersecurity solutions.