Job Description
Job DescriptionWe are looking for a ServiceNow Developer/Engineer to support and enhance a retail technology environment in Burlington, New Jersey. This role focuses on building scalable platform solutions, improving service management processes, and partnering with stakeholders to turn business needs into effective technical outcomes. The ideal candidate brings strong ServiceNow development expertise, a governance mindset, and the ability to deliver automation, reporting, and integrations that improve operational performance.
Responsibilities:
• Design, develop, and maintain ServiceNow solutions across forms, lists, client interfaces, and core platform configurations to support enterprise needs.
• Create and enhance custom functionality using JavaScript and ServiceNow tools such as Business Rules, Script Includes, Client Scripts, GlideRecord, and GlideAjax.
• Build and optimize automated workflows through Flow Designer, orchestration capabilities, and legacy workflow components where needed.
• Define and uphold platform governance standards for development practices, access controls, data quality, and long-term maintainability.
• Partner with business users and technical teams to gather requirements, translate objectives into platform designs, and deliver practical solutions.
• Develop and support integrations with external systems and services, including cloud and identity platforms, to ensure reliable data exchange.
• Produce status updates, risk summaries, and issue reporting for leadership and stakeholders throughout project and operational work.
• Establish and refine service management processes, including SLAs, escalation models, communication templates, and continual improvement initiatives.
• Create dashboards, reporting views, and performance analytics that track service trends, operational health, and key platform metrics.
• Oversee platform maintenance activities such as environment health reviews, upgrades, security-related checks, and overall system hygiene.• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• At least 5 years of experience in service management, including 4 or more years focused on ServiceNow development and administration.
• Strong hands-on experience with JavaScript and ServiceNow development components, including server-side and client-side scripting.
• Proven knowledge of ServiceNow administration, including user roles, data controls, access control rules, and day-to-day platform operations.
• Deep understanding of IT service management practices, especially incident, problem, and change management.
• Experience designing analytics, dashboards, and reporting frameworks that support operational and executive decision-making.
• Familiarity with enterprise integrations, platform governance, and automation strategies in complex environments.
• Relevant ServiceNow certifications such as System Administrator, Application Developer, or implementation-focused credentials are preferred.