Gatehouse Security Officer

Job Description

Job DescriptionSMI SECURITYGATEHOUSE ATTENDANT – RESIDENTIAL COMMUNITYLocation: Tamarac, Florida
Pay Rate: $16.00 per hour
Position Type: Gatehouse / Community Access Control
Schedule:

• Wednesday & Thursday: 2:00 PM – 10:00 PM
• Friday, Saturday & Sunday: 10:00 PM – 6:00 AM
• Days Off: Monday & Tuesday

POSITION SUMMARY:SMI Security is seeking an experienced, dependable, and professional Gatehouse Attendant to join our security team at a residential community in Tamarac, Florida, serving residents age 55 and older.
The Gatehouse Attendant will be responsible for maintaining a professional security presence at the community entrance, controlling and monitoring access, assisting residents and authorized visitors, enforcing established community rules and regulations, and maintaining accurate access and visitor records.
This position is ideal for an individual who is computer savvy, dependable, professional, customer-service oriented, and comfortable working in a steady-paced residential environment.
ESSENTIAL RESPONSIBILITIES:

• Operate and monitor the community gatehouse and access-control systems.
• Verify residents, guests, vendors, contractors, and other authorized individuals entering the community.
• Follow established procedures for visitor access, guest registration, deliveries, contractors, and service personnel.
• Maintain accurate visitor logs, access records, and required documentation.
• Utilize computers, access-control software, telephones, and other electronic systems.
• Communicate professionally with residents, visitors, property management, and emergency personnel.
• Enforce community rules, regulations, access-control procedures, and security policies in a professional and respectful manner.
• Monitor the entrance area and report suspicious, unauthorized, or unusual activity.
• Respond to resident and visitor inquiries while maintaining a courteous and professional customer-service approach.
• Assist visitors with community access procedures and provide general information when appropriate.
• Maintain confidentiality regarding residents, visitors, community operations, and security-related information.
• Report incidents, safety concerns, policy violations, or other issues to the appropriate SMI supervisor or community management.
• Complete daily activity reports and shift documentation accurately and thoroughly.
• Maintain a clean, organized, and professional gatehouse environment.
• Perform other security and gatehouse-related duties as assigned.

QUALIFICATIONS:The ideal candidate should have:

• Previous experience as a Gatehouse Attendant, Security Officer, Access-Control Officer, Concierge, Front Desk Attendant, or similar position.
• Strong computer skills and the ability to learn and operate access-control systems.
• Excellent verbal and written communication skills.
• A professional appearance and demeanor.
• Strong customer-service skills.
• The ability to enforce rules and regulations while remaining courteous and respectful.
• The ability to remain alert and attentive throughout the assigned shift.
• The ability to work independently with limited supervision.
• Reliable attendance and punctuality.
• The ability to maintain accurate records and complete required reports.
• A valid Florida Security D License, if required for the assigned post.

WORK ENVIRONMENT:This position is located within a steady-paced residential community environment. The successful candidate must demonstrate consistent attention to detail, professionalism, reliability, and the ability to interact appropriately with residents and visitors.
The Gatehouse Attendant must be able to balance security responsibilities with excellent customer service, treating residents and guests with respect while consistently enforcing community access procedures, rules, and regulations.
SCHEDULE & COMPENSATION:Pay Rate: $16.00 per hourSchedule:

• Wednesday: 2:00 PM – 10:00 PM
• Thursday: 2:00 PM – 10:00 PM
• Friday: 10:00 PM – 6:00 AM
• Saturday: 10:00 PM – 6:00 AM
• Sunday: 10:00 PM – 6:00 AM
• Monday & Tuesday: OFF

SMI SECURITY EXPECTATIONS:SMI Security expects all employees assigned to this position to maintain a high standard of:

• Professionalism.
• Reliability.
• Punctuality.
• Communication.
• Customer service.
• Confidentiality.
• Attention to detail.
• Compliance with post orders and community policies.

Attendance and punctuality are essential. The selected candidate must be dependable and capable of consistently reporting for scheduled shifts and performing all assigned responsibilities.
APPLY TODAY:If you are an experienced security professional who enjoys working with people, is comfortable using technology, and takes pride in providing professional access control and customer service, SMI Security encourages you to apply.