Job Description
Job Description
Systems Coordinator
Presented by Symbiotic Services, LLC
Location: Atlanta, GA Area | On-Site
Employment Type: Full-Time
Position Overview
Symbiotic Services is seeking a proactive, hands-on Systems Coordinator for a confidential client in the specialty healthcare industry in the Atlanta, GA area.
This position will provide Level 1 and Level 2 technical support, coordinate with external IT and telecommunications vendors, and help maintain the technology systems that support daily clinical and administrative operations.
The ideal candidate is resourceful, technically capable, service-oriented, and comfortable taking ownership of technology-related challenges in a fast-paced healthcare environment.
Key Responsibilities
- Provide Level 1 and Level 2 help desk support, including troubleshooting hardware, software, user accounts, passwords, and multi-factor authentication (MFA).
- Set up, configure, maintain, and troubleshoot computers, printers, phones, and other office technology.
- Manage employee technology onboarding and offboarding, including account creation, access permissions, and equipment setup.
- Serve as the primary liaison with external IT service providers and telecommunications vendors, coordinating support requests, escalations, and resolutions.
- Convert paper-based documents and forms into digital, fillable formats using Adobe Acrobat.
- Provide user support and basic administration for M-Files or comparable document management platforms.
- Research and recommend VPN, remote access, and remote monitoring solutions.
- Maintain accurate inventories of technology equipment, user accounts, vendor information, and system documentation.
- Develop and document technical procedures and troubleshooting guides.
- Provide training and ongoing technical assistance to employees.
- Identify opportunities to improve technology processes, efficiency, and overall system reliability.
Requirements
Required Qualifications
- Previous experience providing Level 1 and Level 2 IT help desk or desktop support.
- Experience managing user accounts, passwords, MFA, and access permissions.
- Working knowledge of computer hardware, software, printers, mobile devices, and business phone systems.
- Experience coordinating technical issues with third-party IT providers and telecommunications vendors.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and customer service abilities, including the ability to explain technical concepts to nontechnical users.
- Ability to work independently, prioritize competing requests, and follow issues through to resolution.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Previous IT support experience in a healthcare, medical practice, or clinical environment.
- Familiarity with M-Files or similar document management systems.
- Experience creating and editing fillable PDF forms using Adobe Acrobat.
- Knowledge of VPN technology, remote access solutions, and remote monitoring tools.
- Exposure to athenahealth or other electronic health record (EHR) and practice management platforms.
- Experience supporting technology operations in a small to midsize organization.
Ideal Candidate Profile
The successful candidate will demonstrate:
- Initiative and Ownership: Proactively identifies issues, researches solutions, and takes responsibility for results.
- Adaptability: Thrives in a dynamic environment where priorities and processes may evolve.
- Technical Resourcefulness: Learns new systems quickly and independently resolves technical challenges.
- Service Orientation: Provides responsive, patient, and professional support to employees with varying technical abilities.
- Collaboration: Works effectively with internal departments and external technology partners.
- Professionalism and Empathy: Understands the importance of reliable technology in supporting healthcare professionals and patient services.
Work Environment
- Full-time, on-site position in the Atlanta, GA area.
- Fast-paced specialty healthcare environment.
- Regular interaction with clinical, administrative, and business operations teams.
- Standard business hours; specific schedule to be confirmed.
Compensation & Benefits
- Employment Type: Full-Time.
- Benefits: Details to be provided during the recruitment process.
Apply Today
Symbiotic Services is actively seeking qualified candidates who enjoy solving technical problems, supporting end users, and making a meaningful contribution to a healthcare organization.
If you are a motivated IT support professional looking for an opportunity to take ownership of day-to-day technology operations, we encourage you to apply.
Symbiotic Services, LLC
Your Partner in Professional Career Opportunities
Symbiotic Services is recruiting on behalf of a confidential client. Specific employment details are subject to confirmation.