Information Technology Support Specialist

Job Description

Tittle: Data Collection Operator

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Location: Pittsburgh, PA

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Duration: Full-time

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Hours: Monday-Friday (various shift times start early as 7:00am EST and end as late as 8:30pm EST)

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Position Summary

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• The Data Collection Operator is responsible for delivering a world-class participant experience while accurately collecting, validating, and processing data in accordance with established Standard Operating Procedures (SOPs).

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• This role requires strong attention to detail, professionalism, technical troubleshooting skills, and the ability to operate efficiently in a fast-paced environment.

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• Successful candidates demonstrate a strong sense of urgency, maintain high-quality standards, safeguard confidential information, and consistently follow processes while representing the client and Wipro professionally.

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• Operators are expected to be dependable, punctual, customer-focused, and capable of identifying and escalating issues quickly.

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Key Responsibilities

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• Conduct data collection activities according to approved SOPs and quality standards.

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• Ensure all participant interactions are professional, welcoming, and customer-focused.

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• Maintain data accuracy, completeness, and quality throughout the collection process.

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• Follow all security, privacy, and confidentiality requirements when handling sensitive information.

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• Monitor participant schedules and support efficient participant transitions to maintain study throughput.

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• Troubleshoot basic software, hardware, network, and Mac OS issues.

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• Escalate operational, technical, safety, or participant concerns promptly.

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• Maintain a clean, organized, and professional work environment.

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• Accurately document activities, incidents, and operational findings.

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• Support continuous improvement initiatives and provide feedback on process enhancements.

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• Complete all required compliance and training requirements on time.

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• Collaborate effectively with team members, Shift Leads, Program Leads, and client stakeholders.

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• Adhere to attendance, punctuality, and schedule commitments.

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Required Qualifications

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• High School Diploma or GED required.

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• Minimum 1 year of experience in customer service, operations, technical support, troubleshooting, data collection, or a related field.

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• Experience diagnosing and resolving software and hardware issues.

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• Ability to work independently while maintaining high productivity.

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• Ability to manage multiple priorities in a fast-paced environment.

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• Ability to maintain professionalism under pressure.

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• Reliable attendance and punctuality record.

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• Ability to follow written procedures and work instructions consistently.

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Preferred Qualifications

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• Experience working with Mac OS environments.

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• Experience in data collection, research, laboratory, or technology-related operations.

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• Understanding of quality assurance and process compliance principles.

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• Experience working with confidential or sensitive information.

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