Senior Network Enablement Specialist

Job Description

Job Details

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Job Location

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W Des Moines Office - West Des Moines, IA

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Description

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JOB SUMMARY

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Senior Network Enablement Specialist is responsible for providing ongoing support and consultative services to strategic network partners with a focus on increasing their MTM performance and supporting clinical programs in the Outcomes platform.

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ESSENTIAL DUTIES & RESPONSIBILITIES

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• Build collaborative and strategic relationships with network partners at assigned organizations.

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• Apply knowledge of clinical pharmacy practice, MTM models and healthcare technology to engage partners and collaborate on MTM performance.

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• Prepare and analyze reports for assigned network partners, including requesting data or custom reports as needed.

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• Maintain frequent communication with partners related to platform and program changes while anticipating impacts to partner operations and clinical engagement

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• Analyze organization performance data along with pharmacy clinical program expertise to drive insights, strategy, and recommend best practices to improve. Ensure day-to-day needs are met and appropriately delegate tasks to support associate.

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• Ensure day-to-day needs are met and appropriately delegate tasks to support associate.

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• Independently assess and triage any suspected or reported issues, including clinical inquiries, while being responsive to partner concerns.

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• Independently leads complex projects impacting the team or network with only general guidance.

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• Applies comprehensive knowledge to solve problems and complete tasks independently.

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• Coordinate and lead weekly or monthly performance review meetings with assigned organizations. Coordinate and lead onsite meetings with organizations as required

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• Responsible for team processes, including developing and maintaining policies and procedures

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• Navigate and support contracting, implementations, and/or integration with partners as needed.

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• Collaborate effectively with both clinical and non-clinical team members, contributing to pharmacy-related initiatives by supporting data analysis, partner communication, project management, and process improvements

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Qualifications

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KNOWLEDGE & REQUIREMENTS

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What is expected of you and others at this level

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• Healthcare experience strongly preferred

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• Experience providing and/or coordinating clinical pharmacy programs strongly preferred

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• Ability to meet multiple deadlines

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• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

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• May contribute to the development of policies and procedures

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• Works on complex projects of large scope

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• Develops technical solutions to a wide range of difficult problems

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• Solutions are innovative and consistent with organization objectives

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• Completes work independently; receives general guidance on new projects

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• May act as a mentor to less experienced colleagues

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• High level of expertise in Outcomes programs and the Outcomes™ Platform, including advising on clinical programs and rationale.

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• Strong written and verbal communication skills

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• Ability to communicate across all levels of the organization, demonstrating professionalism and good judgment at all times

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• Strategic mindset with the ability to make decisions that influence the team’s ability to achieve its goals

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• Must be comfortable presenting in front of a group and coaching peers

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• Must be able to work autonomously, while also being part of an integrated team

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• Strong organizational and time management skills

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• Must be able to manage competing demands and multiple priorities, while maintaining a strong attention to detail and exemplary follow-through

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• Strong quantitative, qualitative, and analytical skills including technical proficiency related to PC and basic office software

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Education & Experience Requirements

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• Minimum years of work experience: 5 years, healthcare and account management experience preferred

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• Minimum level of education or education/experience: Bachelors or equivalent work experience in account management. PharmD preferred.

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• This position has a similar role to: Senior Clinical Program Manager

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Physical Requirements

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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• Frequent sitting in stationary position at a desk

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• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs

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• Occasional twisting of body

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• Occasional reaching by extending hands and arms in any direction

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• Occasional lifting, pulling, or pushing

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