Job Description
Job DescriptionWe are looking for a Systems Administrator to support and strengthen a distributed infrastructure environment in Wisconsin. This contract position with permanent potential focuses on keeping network, server, and telephony systems stable, secure, and responsive while delivering high-level technical support to internal users. The role will contribute to day-to-day operations across multiple sites and help improve reliability, protection, and overall system performance.
Responsibilities:
• Oversee the health and performance of network and telecommunications systems across multiple locations, addressing issues before they disrupt operations.
• Investigate and resolve advanced connectivity and infrastructure problems, working with external service providers and hardware vendors when repairs or replacements are needed.
• Administer Meraki MX appliances, including secure site-to-site connectivity, to maintain dependable communication between locations.
• Provide Tier 3 technical support for complex IT, systems, and telephony incidents while meeting established service expectations.
• Install, configure, patch, and upgrade server, network, and end-user hardware and software as part of ongoing infrastructure support.
• Manage user access and permissions across core systems to help protect company resources and enforce authorized usage.
• Monitor backup processes and recovery readiness to support data protection and business continuity objectives.
• Maintain accurate support records, technical documentation, and ticket updates within the help desk platform.
• Identify opportunities to improve infrastructure security, resilience, and operational efficiency, and recommend practical enhancements.
• Support administration of internal platforms and services, including licensing oversight and changes related to core infrastructure environments.• 3+ years of experience in systems administration or infrastructure support roles.
• Hands-on experience administering Windows Server environments, Active Directory, and Group Policy.
• Working knowledge of Microsoft 365, Azure AD, and Azure AD Connect, including user and license administration.
• Experience with PowerShell scripting to automate routine administrative and support tasks.
• Background supporting Hyper-V, clustered environments, and server infrastructure in production settings.
• Familiarity with Cisco and Meraki networking technologies, including routers, switches, firewalls, VLANs, and TCP/IP troubleshooting.
• Understanding of backup, disaster recovery, DNS, DHCP, SAN storage, multifactor authentication, and secure access controls.
• Ability to support and troubleshoot telephony and network-related issues in a multi-site business environment.