Job Description
URGENT HIRING | Desktop Support Specialist – Expert | Raleigh, NC | 100% Onsite
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accel bi corporation is seeking an experienced Desktop Support Specialist – Expert for a long-term W2 opportunity in Raleigh, NC.
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Location: Raleigh, NC
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Work Arrangement: 100% Onsite
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Travel: Required
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Employment Type: W2 with accel bi corporation
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Compensation: $65,000–$70,000 annually, inclusive of all benefits
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Work Authorization: U.S. Citizens and Green Card holders only
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Local Candidates: Raleigh, RTP, and surrounding NC candidates strongly preferred
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Required Experience
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✅7+ years of Desktop Support / IT Support experience
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Required Skills
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- Strong hands-on experience supporting computer hardware, mobile devices, software, peripherals, and networking
- Desktop/laptop imaging, configuration, deployment, and software installation
- Local and network printer installation and troubleshooting
- User data and profile migration
- Technical troubleshooting and end-user support
- Technical process and procedure documentation
- Working experience with ServiceNow ticket/call tracking
- Experience supporting enterprise user environments
- Ability to troubleshoot hardware, software, peripheral, and network-related issues
- Strong customer service and communication skills
- Ability and willingness to travel as required
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Key Responsibilities
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- Provide hands-on onsite desktop and end-user technical support
- Troubleshoot and resolve service desk incidents and technical issues
- Image, configure, and deploy computers and required software
- Install and support local/network printers, scanners, and other peripherals
- Migrate and protect user data and profiles during device replacements
- Maintain technical support procedures and documentation
- Work with application, network, and infrastructure teams to resolve complex issues
- Assist with Active Directory, email, Citrix, DHCP, storage, and related support activities
- Support technical projects and help coordinate team efforts when required
- Follow organizational IT security policies and standards
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Important Requirements
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This is NOT a remote or hybrid opportunity. All work must be performed onsite in Raleigh, NC.
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Travel is required for this position.
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Candidates must be available for the duration of the assignment.
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Interested?
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Please send your updated resume to talent@accelbi.com with the subject:
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Desktop Support Specialist – Raleigh, NC