Job Description
Job Description
We are seeking an experienced IT Support Specialist to provide on-site technical support and system administration for a busy oncology healthcare practice. Under general direction, this position ensures the reliable operation, maintenance, and administration of client-server systems, computer equipment, networks, and specialized medical applications across multiple clinic locations.
The ideal candidate has strong Windows client-server support experience, healthcare IT knowledge, excellent troubleshooting skills, and the ability to work independently while providing professional, patient, and responsive technical support to physicians and clinical staff.
Pay Rate: $26.00–$29.00 per hour
Work Location: On-site at multiple oncology clinic locations
Key Responsibilities
- Provide daily on-site IT support across multiple oncology clinic locations.
- Troubleshoot and resolve hardware, software, network, connectivity, telephony, and system-related issues.
- Maintain and support desktop computers, laptops, servers, printers, wireless equipment, networking infrastructure, and peripherals.
- Support Windows client and server operating systems, Microsoft Office 365 applications, and other standard business software.
- Assist with electronic medical records (EMR), practice management systems, and specialized medical treatment delivery applications.
- Respond to user requests, manage support tickets, prioritize tasks, and coordinate with the corporate help desk to resolve technical issues.
- Train physicians, clinical staff, and administrative employees on existing and new technologies.
- Support technology implementations, office moves, new clinic openings, and practice expansions.
- Participate in system testing, troubleshooting, implementation planning, conversion planning, and verification to ensure systems function properly.
- Maintain accurate IT documentation, equipment inventories, and records of technical issues and resolutions.
- Provide technical recommendations for computer equipment purchases and assist with local IT budget planning.
- Follow HIPAA, SOX, information security, and company compliance requirements.
- Deliver professional, timely, and customer-focused service to users with varying levels of technical expertise.
Required Qualifications
- Minimum of three (3) years of experience supporting Windows client-server environments.
- Minimum of one (1) year of healthcare IT support experience.
- Associate degree in Information Systems, Business, or a related technical field, or equivalent relevant technical experience.
- Valid U.S. driver's license and reliable transportation for travel between clinic locations.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent verbal and written communication and interpersonal skills.
- Ability to work independently, manage multiple priorities, and maintain accurate documentation.
- Ability to provide hands-on technical support in an active medical office environment.
Preferred Qualifications
- Previous experience supporting healthcare or oncology practices.
- CompTIA A+, Network+, or other relevant IT certifications.
- Experience supporting VoIP or PBX telephone systems.
- Knowledge of network infrastructure, connectivity, and Windows Server environments.
- Experience troubleshooting Microsoft Office applications, email, antivirus software, internet browsers, printers, and mobile devices.
- Familiarity with remote troubleshooting tools, enterprise IT infrastructure, and electronic medical record systems.
Work Schedule and Environment
- Daily on-site presence at one or more assigned clinic locations is required.
- Travel between multiple clinic locations is part of the position.
- Work is performed primarily in a medical office environment with regular interaction with healthcare professionals and outside vendors.
- Some clinic environments may involve limited exposure to communicable diseases, medical preparations, ionizing radiation, and other conditions associated with oncology care.
Physical Requirements
- Ability to view computer screens and printed materials accurately.
- Ability to regularly lift and carry up to 30 pounds, with occasional lifting requirements of up to 70 pounds.
- Ability to perform repetitive keyboarding and other tasks requiring manual dexterity and hand-eye coordination.
- Corrected vision and hearing sufficient to perform job duties.
- Ability to maintain balance and safely work on a free-standing ladder or stepstool up to eight feet high.