Job Description
System Administrator Level 2 (MSP)
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Location: Tampa, FL
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Work Model: Primarily Remote with Limited Local Travel
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MSP Experience: Required
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Tier 2 MSP Support With Mentorship
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We are a specialized Managed Services Provider supporting K–12 schools nationwide and are hiring a System Administrator Level 2 to handle escalations while helping mentor and develop a team of field engineers.
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This is a primarily remote role supporting schools throughout the Tampa area, with onsite visits only about 5 to 6 times per year. You will serve as a senior technical resource for both clients and junior technicians while taking ownership of more complex support issues.
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What You Will Work On
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• Own escalated Tier 2 issues across multiple school environments
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• Support Microsoft 365, Google Workspace, endpoint management, local servers, and printer management systems
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• Provide remote support through ticket and call queues
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• Mentor Tier 1 and field technicians on troubleshooting and technical best practices
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• Help junior technicians build the skills needed to resolve more issues independently
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• Communicate directly with clients and provide proactive technical guidance
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• Document technical resolutions and maintain strong ticket quality
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• Travel onsite approximately 5 to 6 times per year when needed
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What We Are Looking For
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• MSP experience supporting multiple client environments is required
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• Strong Tier 2 troubleshooting and escalation experience
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• Experience supporting Microsoft 365, Google Workspace, servers, endpoints, and related infrastructure
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• Previous experience mentoring, training, or guiding junior technicians
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• Ability to independently manage technical issues in a remote support environment
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• Strong client communication, documentation, and customer service skills
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Benefits
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• Company vehicle
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• Medical, Dental, and Vision Insurance
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• 401(k) with company match
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• Paid time off
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• Additional PTO for training
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• $1,500 annual training reimbursement
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• Performance bonuses
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• Primarily remote schedule with minimal onsite travel
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• Opportunity to mentor technicians while continuing to grow technically