Information Technology Support Specialist
Job Description
Summary/Objective: Under the direction of the Head Of IT, takes complete responsibility for the day to day operations, user support and branch/office IT environment. Must be prepared to work a flexible schedule including nights and weekends.
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Language/Communication Skills: Fluent in Mandarin mandatory
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Required Education and Experience:
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- Bachelor's degree (B. A. or B. S.) from four-year college or university or equivalent combination of education and work experience.
- Additional Qualifications: Knowledge of Computer Operating Systems, Windows, Microsoft applications.
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Essential Functions:
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- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Perform duties and day-to-day operations and shifts may including evening and night hours.
- On-call duties may be assigned for incident response outside of scheduled shifts.
- Maintain accurate and up-to-date computer hardware and software inventory control and update configuration information.
- Follow operational procedure to conduct regular health checks and reports.
- Work with internal teams to resolve recurring technical issues and improve operational workflows.
- Maintain and update standard operating procedures and system runbooks.
- Support patching, change management, and scheduled maintenance activities.
- Assist with disaster recovery tests and business continuity planning exercises.
- Contribute to compliance, audit, and security tasks by generating logs and documentation when required.
- Collaborate with application support, infrastructure, and cybersecurity teams for seamless operations.
- Knowledge and experience in general banking IT operations, technical support, and/or infrastructure monitoring.
- Familiarity with ITIL practices for incident, problem, and change management.
- Basic understanding of Windows/Linux servers, networking concepts,
- Strong analytical, troubleshooting, and communication skills.
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