Job Description
Job Description
Job Summary
We are seeking a Tier 1 Technical Support professional for a remote opportunity in the computer software industry. This role is ideal for someone with early-career technical support and office experience who enjoys helping customers, solving basic software-related issues, and communicating clearly by phone and email.
In this Tier 1 Technical Support position, you will assist customers with software licensing and registration questions while following established support processes. This is a strong opportunity to build experience in a structured technical support environment with supportive team collaboration, clear procedures, and the potential to grow into a full-time role over time.
Key Responsibilities
- Respond to customer questions and support requests related to software licensing and registration.
- Assist customers by phone and email while providing accurate, professional, and timely support.
- Verify customer-provided information and follow internal processes to resolve inquiries.
- Respond to customer requests within a 24-hour business period.
- Document relevant details and include all necessary information to accurately address each customer inquiry.
- Manage daily support tasks in an organized and efficient manner with strong attention to detail.
Compensation and Benefits
- Pay: $20 per hour.
- Work arrangement: Remote
- Must live in California.
- These positions may convert to full-time eventually.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company DescriptionThis company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.