Job Description
Job Description
MEDRITE is seeking a professional, organized, and customer-focused Bilingual Receptionist / Telephone Operator to support our growing Social Care Network (SCN) program.
The ideal candidate is fluent in both English and Spanish, possesses excellent communication skills, and is comfortable managing a high volume of incoming calls while providing compassionate, efficient service to Medicaid members and community partners.
This position serves as the first point of contact for clients, healthcare providers, and community organizations, ensuring calls are directed appropriately and inquiries receive timely attention.
Key Responsibilities
- Answer and manage a high volume of incoming calls in a professional, courteous, and timely manner.
- Communicate fluently with English- and Spanish-speaking clients.
- Identify the reason for each call and route callers to the appropriate Navigator, department, or team member.
- Assist clients with general questions regarding the SCN program and available social care services.
- Accurately document client messages, concerns, and callback requests.
- Coordinate with Navigators, Order Management, and team leads to ensure timely follow-up.
- Escalate urgent client concerns and unresolved issues to the appropriate team member.
- Maintain an organized call log and track outstanding callback requests.
- Provide basic administrative support, including data entry and updating client contact information.
- Maintain confidentiality and comply with HIPAA and organizational privacy policies.
- Deliver a positive, respectful, and supportive client experience.
Required Qualifications
- Fluent bilingual proficiency in English and Spanish is mandatory.
- High school diploma or equivalent required.
- Previous experience in a receptionist, telephone operator, call center, or customer service role.
- Strong verbal communication and active listening skills.
- Ability to handle high call volumes and multitask effectively.
- Strong organizational skills and attention to detail.
- Comfortable using computers, telephone systems, and Microsoft Office.
- Professional, dependable, and patient when assisting clients.
Preferred Qualifications
- Experience in healthcare, Medicaid, managed care, or social services.
- Familiarity with patient navigation, community resources, or social care programs.
- Experience using multi-line telephone systems, CRM platforms, or electronic client records.
- Knowledge of HIPAA and healthcare confidentiality requirements.
Ideal Candidate
We are looking for someone who is welcoming, resourceful, and proactive. The successful candidate understands that excellent customer service goes beyond answering calls—it means helping clients feel heard, connecting them to the right person, and ensuring their concerns are addressed.
Language Requirement
English and Spanish fluency is required. Candidates must be able to confidently speak, understand, and communicate with clients in both languages.
Schedule
Monday–Friday | 9:00 AM–5:00 PM
Full-Time | On-Site | New York, NY
Equal Employment Opportunity