Job Description
Summary:
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Their duties include troubleshooting and diagnosing computer hardware and software issues, setting up computers and assisting employees and customers with IT-related problems.
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Essential Duties and Responsibilities:
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- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Installing and upgrading software to ensure security at the user level.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for issues.
- Establishing good relationships with all departments and colleagues.
- Managing technical documentation.
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Requirements\n
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Education & Experience Requirements:
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High school diploma or general education degree (GED), and at least two years related experience and training; or equivalent combination of education and experience.
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Required Knowledge and Skills:
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- Problem Solving
- Presenting Technical Information
- Process Improvement
- Software Maintenance
- Software testing
- Basic Networking Skills
- Cable Termination
- Vendor relationships
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