Job Description
Job Description
Novae is one of North America’s leading trailer manufacturers, proudly producing 13 distinct brands of trailers and accessories. We believe our strength comes from a diverse, talented team committed to excellence, integrity, and meaningful collaboration. At Novae, you’ll join a mission-driven organization where your ideas matter, your skills are recognized, and your career growth is supported. Here, we don’t just build trailers—we build careers, community connections, and opportunities to make a real impact.
Job Summary: Support, troubleshoot, maintain, and secure Novae LLC’s network, server, and computer systems to facilitate the smooth operation of IT infrastructure and ease of data access to our users.
Essential Functions
- Install, test, and configure workstations, peripheral equipment, and software. Manage user permissions and access to ensure all employees have the technology and equipment to be successful. Set up new users.
- Manage the maintenance and security of servers. Maintain file storage and access controls. Replace and upgrade infrastructure components.
- Configure and manage network devices. Plan and implement network changes. Troubleshoot and resolve network issues promptly.
- Research security protocols regularly, staying abreast of the most successful protection protocols. Recommend updates based on research. Implement the latest security protocols to safeguard systems. Train users on best practices for security of systems.
- Diagnose and resolve hardware, software, networking, and system issues when they arise. Log tasks and problem resolutions into the system. Look for trends to potentially identify concerns before the problems become more serious.
- Provide excellent customer service in the execution of responsibilities. Listen to and interpret customer requests to execute requests. Develop, track and complete tasks for multiple projects under prescribed timeframes. Follow up with customers to ensure the issue has been resolved.
- Collaborate with IT team to identify new technologies and processes that continuously improve our systems. Maintain and update existing technical resources and checklists.
- Assist in other areas and perform other duties, as needed. (This is not intended to be a comprehensive list of activities, duties, or responsibilities required for this job.)
Qualifications and Requirements
- Bachelor’s Degree in Computer Science or Information Technology preferred or equivalent demonstrated skills and abilities
- Two or more years of experience as a technician in the computer networking field, including data and server administration.
- Strong communication skills, both written and verbal
- Highly motivated with a customer service mindset
Benefits
- Medical Insurance (PPO + HDHP options)
- Dental Insurance
- Vision Insurance
- Critical Illness Insurance
- Accident Insurance
- Supplemental Life Insurance (Employee, Spouse and Children)
- 401(k) contribution after 30 days + company match on first 3%
- Weekly Accrued PTO
- Company Paid Short Term and Long Term Disability
- Company Paid Life Insurance
Novae LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Novae LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.