Job Description
Support Engineer
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Location: Northampton, Massachusetts
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Salary: $78,000–$80,000
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Working Pattern: Hybrid
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Hours: 8:00 AM–5:00 PM
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The Role
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We are working with a leading IT services provider supporting an established organisation in Northampton, MA. They're looking for a 2nd Line Support Engineer to provide hands-on technical support across a Microsoft-focused environment.
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You'll work directly with users onsite, resolving hardware, software and connectivity issues while supporting a wider US, Canada and Mexico user base.
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Key Responsibilities
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- Provide 2nd line and deskside support
- Troubleshoot Windows, Microsoft 365, hardware and peripherals
- Diagnose and resolve break/fix issues
- Support basic networking and switches
- Install, configure and replace IT equipment
- Provide excellent face-to-face user support
- Follow technical procedures and troubleshooting processes
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About You
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- 2+ years' hands-on IT support experience
- Strong Microsoft / Windows knowledge
- Good hardware and troubleshooting experience
- Basic networking / switch knowledge
- Comfortable providing onsite deskside support
- Strong communication and customer service skills
- Proactive and keen to develop
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No specific certifications are required.
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Get in touch, if you're keen!