Field/Service Desk Technician (Hybrid)
Job Description
Triada Networks provides cybersecurity and managed IT to SEC-regulated investment managers across the Metro NYC tri-state area. We're hiring a hybrid Field / Service Desk Technician who splits time between on-site client support across the tri-state area and remote service desk while working from home. You'll be a visible face of Triada at client sites, so professionalism, discretion, and clear communication matter as much as technical skill.
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We'll Provide:
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- Annual salary of $55-60k
- Unlimited PTO
- Exposure to cybersecurity and compliance work that goes beyond typical IT
- Clear path to grow into higher-tier and specialized roles
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What You'll Do:
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- Provide L1-1.5 support at client offices and remotely: troubleshooting desktops, laptops, printers, mobile devices, and connectivity
- Handle service desk tickets end to end: triage, resolve, document, and escalate to senior techs when needed
- Work alongside senior technicians on larger on-site projects, cutovers, and installs, and handle routine visits independently
- Set up, image, and deploy workstations and user accounts
- Support Windows and macOS endpoints, Microsoft 365, and common business applications
- Set up, troubleshoot, and secure iPhones, iPads, and Android devices, including MDM enrollment and company email/app access
- Assist with on-site network tasks such as switches, access points, and cabling, under senior tech direction
- Keep accurate ticket notes and asset documentation
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Skills You'll Need:
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- 1–2 years of hands-on IT support experience (L1 to L1.5)
- Solid grasp of Windows, macOS, Microsoft 365, and basic networking (DNS, DHCP, TCP/IP, VPNs)
- Comfortable supporting iOS and Android devices in a business environment
- Comfortable working both on-site at client offices across the tri-state area and remotely from a home office
- Valid driver's license and reliable transportation
- Able to work independently on routine on-site visits and collaborate with senior techs on larger jobs
- Discretion and awareness around sensitive, regulated client environments
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Nice to Have
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- Experience in an MSP environment
- CompTIA A+, Network+, or similar certifications
- Experience with MDM tools such as Intune, Jamf, or Apple Business Manager
- Apple certifications (e.g., Apple Certified Support Professional)
- Exposure to compliance-driven or financial-services clients
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Ready to Apply?
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Submit your resume here
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OR
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Get a head start with the assessment and application here:
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https://www.ondemandassessment.com/o/JB-VTC8W3KMD/landing?u=1110981