Job Description
Job Description
EMCO Technologies is seeking an experienced Network Technician I to support our client, ExxonMobil, at the Joliet Refinery. This individual will be part of a site infrastructure team responsible for providing hands-on support for network infrastructure, server and storage systems, audiovisual (AV) technology, laboratory systems, and general IT operations across the manufacturing complex.
The ideal candidate is a self-motivated IT professional with strong troubleshooting skills, excellent communication abilities, and experience working in industrial or manufacturing environments.
*DISA background check required*
Key Responsibilities
Project Coordination & Infrastructure Support
- Partner with business stakeholders to plan and execute IT infrastructure projects.
- Coordinate with ExxonMobil IT (EMIT) project teams to deliver site technology initiatives.
- Support projects such as:
- Desktop refreshes
- New building construction
- End-of-Life hardware replacement
- Printer deployments
- Assist with planning, change management, and project stewardship.
Network Support
- Troubleshoot network connectivity issues.
- Provide hands-on support for remote Level 2+ network engineers (hands and eyes support).
- Install and configure new network infrastructure.
- Perform physical installation of switches, routers, wireless equipment, and cabling.
- Coordinate fiber and copper cable installations with third-party vendors.
- Assist vendors with troubleshooting physical network infrastructure.
- Support:
- LAN
- WAN
- Wired networks
- Wireless networks
Server & Storage Support
- Provide hands-on support for server and storage infrastructure.
- Rack, cable, and install servers.
- Escort vendors performing installations or break/fix work.
- Perform minor hardware repairs such as hard drive replacements.
- Assist with server infrastructure deployments and maintenance.
Laboratory Systems Support
Support laboratory workstations and systems, including:
- Operating system installation and support
- Application installation
- System configuration
- Patch management
- Security updates (SentinelOne)
- Local account administration
- Backup support
- Virtual machine and proxy PC setup
Assist laboratory personnel with network connectivity for lab equipment.
Note: This position does not support laboratory instruments directly but does assist with network connectivity and troubleshooting.
Network Connectivity for Lab Environments
Support multiple network environments including:
- ChemTech
- Domain-Joined networks
- Non-Domain Joined networks
Assist with connecting laboratory equipment to the appropriate network segments.
Printer Support
Provide enterprise printer support including:
- Installation
- Configuration
- Network connectivity
- Device security
- Troubleshooting
Audiovisual (AV) Support (Training can be provided.)
Responsibilities include:
- Zoom Room setup and configuration
- Coordination of AV installation vendors
- Assist AV Engineering with room evaluations and system designs
Required Qualifications
- Experience supporting enterprise network infrastructure.
- Knowledge of wired and wireless networking technologies.
- Experience with LAN/WAN environments.
- Hands-on server and storage support experience.
- Experience installing and cabling IT infrastructure.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills.
- Highly organized with strong attention to detail.
- Experience using ServiceNow is preferred.
Work Environment & Safety Requirements
This position is located within an operational refinery environment.
Candidates must be comfortable working around industrial equipment and chemical processing operations.
Requirements include:
- Driving between refinery locations and buildings
- Lifting and transporting IT equipment
- Working in data closets and equipment rooms
- Following refinery safety procedures at all times
Required Personal Protective Equipment (PPE):
- Flame-Resistant Clothing (FRC)
- Steel-toe boots
- Hard hat
- Safety glasses
- Gloves
Additional Information
- On-call rotation: 1 week every 5 weeks
- Position located within the Joliet Manufacturing Complex
- Position requires travel throughout the refinery campus
- DISA background check required
Preferred Experience
Candidates with experience in one or more of the following environments are highly desirable:
- Manufacturing or refinery IT support
- Industrial networking
- Cisco networking
- Server and storage infrastructure
- Enterprise AV technologies
- Laboratory IT environments
- Vendor coordination and infrastructure deployments