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Job Description

Job Description

Delta Storage is a family-owned and operated company focused on helping people navigate life’s transitions by providing practical storage solutions and genuinely friendly service. Our facilities are maintained to a high standard, and our teams are expected to deliver a customer experience that stands out in the industry.

We’re looking for a hands-on Storage Center Manager to run day-to-day operations, lead a small team, and keep the property operating at a high level. This is not a desk-only role—you’ll be coaching staff, walking the property, auditing spaces, and ensuring customers and the facility are well taken care of.

This is a modern, state-of-the-art location with the tools, support, and systems in place for you to succeed.

What You’ll Do

· Manage daily operations of the storage facility.

· Lead and develop sales associates and maintenance staff to ensure strong performance and accountability.

· Deliver exceptional service to customers and prospects—both in person and over the phone.

· Rent units, recommend appropriate sizes and services, and sell ancillary products based on customer needs.

· Utilize company software to lease units accurately and maintain customer records.

· Conduct daily property walks, space checks, and detailed facility audits to maintain security, cleanliness, and compliance.

· Oversee maintenance inside and outside the facility and coordinate repairs as needed.

· Resolve customer concerns quickly and professionally.

· Support company initiatives and perform additional responsibilities as assigned.

What We’re Looking For

· Proven leadership experience; background in self-storage, property management, retail, or hospitality preferred.

· Strong ability to hold a team accountable while maintaining a positive, service-driven culture.

· Detail-oriented operator with a sharp eye for audits, inspections, and overall facility standards.

· Excellent communication skills—able to listen, ask the right questions, and overcome objections.

· Strong work ethic, flexibility, and a team-first mindset.

· Comfortable using Microsoft Office and basic management software.

· Valid driver’s license preferred, but not required.

What You’ll Get

· Competitive compensation with bonus opportunities.

· Benefits package.

· A well-maintained, professionally run facility with the tools and support needed to perform at a high level.

If you’re someone who leads from the front, takes pride in a clean, well-run property, and knows how to balance customer service with operational discipline, this role is built for you.

Essential Duties and Responsibilities:

• Lead a team of sales associates and maintenance staff to ensure the property and customers are tended to effectively and efficiently.
• Provide exceptional service to our customers and sales leads over the phone as well as to walk-in customers. our goal is 110% customer satisfaction.
• Sell and recommend appropriate unit sizes and services based on individual customers' needs.
• Utilize our software to lease units accurately, sell ancillary products, and maintain customer records.
• Conduct daily visual and space audits of entire facility.
• Oversee property maintenance both inside and outside of the facility.
• Perform other related duties as assigned by management.

Specific Knowledge, Skills and Requirements:

• Excellent interpersonal, written, and oral communication skills.
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
• Strong work ethic and self-starter.
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers in person and over the phone.
• Prior experience in retail, hospitality or customer service is preferred.
• Basic Computer Skills.
• Proficient in the basic operations of Microsoft Office

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Self Storage Management: 3 years (Required)

Location:

• Jersey City, NJ 07302 (Preferred)

Work Location: In person