Job Description
Job Description
Are you an experienced ServiceNow professional with a passion for designing enterprise-scale solutions and driving digital transformation? We are seeking a ServiceNow Architect to lead the architecture, design, implementation, and continuous enhancement of our ServiceNow platform. This is an exciting opportunity to influence technology strategy, collaborate with cross-functional teams, and deliver innovative solutions that improve business processes and operational excellence.
Important: Applicants must be legally authorized to work in the United States immediately. This position is not eligible for H-1B visa sponsorship.
What You'll Do
As our ServiceNow Architect, you will serve as a strategic technology leader, responsible for designing scalable solutions and ensuring successful ServiceNow platform delivery across the organization.
Key Responsibilities
- Analyze business and technical requirements and translate them into scalable architectural solutions.
- Lead the architecture, design, and implementation of ServiceNow solutions across multiple modules and business functions.
- Develop technical roadmaps for ServiceNow implementations, enhancements, upgrades, and integrations.
- Partner with IT, security, infrastructure, project management, and development teams to ensure successful deployments and ongoing platform support.
- Establish and promote governance standards, best practices, and delivery frameworks throughout the project lifecycle.
- Lead all technical aspects of solution delivery, including workflows, UI development, reporting, and integrations such as SSO, LDAP, REST, SOAP, and email services.
- Support and enhance key ServiceNow modules, including:
-
- ITSM
- ITOM
- ITAM
- CMDB
- Knowledge Management
- Discovery
- Orchestration
- Strategic Portfolio Management (SPM)
- Collaborate with business stakeholders to design scalable, maintainable solutions that align with organizational goals.
- Identify technical challenges and recommend innovative solutions.
- Develop technical documentation, including architecture diagrams, design specifications, and implementation standards.
- Conduct workshops and training sessions to increase platform adoption and user effectiveness.
- Mentor internal team members and help build long-term ServiceNow expertise within the organization.
- Stay current on ServiceNow platform updates, new features, and emerging technologies, including AI-powered capabilities.
- Provide support during non-business-hour ServiceNow releases, deployments, and migrations.
Required Qualifications
- Bachelor's degree in any field or an equivalent combination of education and experience.
- 7+ years of overall ServiceNow platform experience.
- 5+ years of experience serving as a ServiceNow Architect.
- Extensive hands-on experience with:
-
- ITSM
- ITOM
- ITAM
- CMDB
- SPM
- Proven ability to architect and deliver enterprise-scale ServiceNow solutions.
- Strong experience leading technical projects and guiding cross-functional teams.
- Deep understanding of ServiceNow architecture, platform capabilities, and implementation best practices.
- Experience designing and supporting integrations using REST, SOAP, LDAP, SSO, and related technologies.
- Proficiency with Microsoft 365 applications, including Teams, Word, Excel, and PowerPoint.
- Excellent communication, collaboration, and stakeholder management skills.
Company DescriptionThe North Texas Tollway Authority has been connecting North Texans for 25 years, serving one of the fastest growing metro areas in the US. We serve millions of drivers through safe, well-maintained roads, which has brought significant and continued economic growth and development. We were the first tolling agency in the US to use electronic tolling technology with the TollTag. We were also among the first to convert an entire network of roads to cashless tolling (2010). NTTA is dedicated to continuing its legacy as a leader in tolling.
Company Description
The North Texas Tollway Authority has been connecting North Texans for 25 years, serving one of the fastest growing metro areas in the US. We serve millions of drivers through safe, well-maintained roads, which has brought significant and continued economic growth and development. We were the first tolling agency in the US to use electronic tolling technology with the TollTag. We were also among the first to convert an entire network of roads to cashless tolling (2010). NTTA is dedicated to continuing its legacy as a leader in tolling.