Job Description
Job DescriptionWe are looking for a Leasing Consultant to support a residential property team in Amherst, New York within the Real Estate & Property industry. This Long-term Contract position is ideal for someone who enjoys combining customer service, leasing support, and day-to-day administrative coordination in a fast-paced community setting. The person in this role will guide prospective residents through the leasing process, assist current residents with routine inquiries, and help maintain accurate records and reporting for the property.
Responsibilities:
• Showcase the community to prospective residents through in-person and virtual tours while representing the property professionally and in alignment with fair housing standards.
• Build strong connections with prospects, understand their housing preferences, and tailor leasing conversations to help convert interest into signed agreements.
• Manage applicant intake by collecting required documentation, preparing lease paperwork, and coordinating screening steps such as credit and background reviews based on company guidelines.
• Maintain organized prospect and resident information by updating guest cards, entering data into property management systems, and tracking items such as work orders, parking access, and related records.
• Follow up consistently with prospective residents, oversee seasonal waitlist activity, and support occupancy goals through timely communication and resident referral promotion.
• Provide front-office support by welcoming visitors, answering incoming calls, and responding to general questions or directing concerns to the appropriate team members.
• Assist with operational tasks including rent collection support, resident file maintenance, report preparation, market survey participation, and special projects assigned by the Community Manager.
• Coordinate with maintenance staff to escalate urgent service needs and help ensure resident issues are addressed promptly.
• Complete required training, stay current on company policies and fair housing practices, and communicate proactively with management regarding workload, support needs, and performance expectations.• Strong verbal and written communication abilities with a detail-oriented and service-oriented approach.
• Prior experience in leasing, sales, marketing, administrative support, or customer-facing property operations is preferred.
• Ability to work effectively with individuals from diverse backgrounds while delivering respectful and inclusive service.
• Proficiency with computer applications such as Microsoft Word and Excel; experience with property management software is an advantage.
• Solid organization skills, accuracy with data entry, and close attention to detail in handling applications and resident records.
• Ability to work a schedule based on business needs, including some evenings and weekends.
• Valid driver’s license with a clean driving history and ability to operate a company leasing vehicle if required.
• Ability to move throughout the property, including climbing stairs and carrying light items up to 10 pounds.