Job Description
Job Description
Job Title: Help Desk/Service Desk 3
Date Posted: 7/16/26
Location: Birmingham, AL 35203
Job Type: Contract Full-Time
Immediate W2 contract position available in Birmingham, AL (Hybrid).
Estimated Duration: 3 years
JOB SUMMARY:
- The Technology Service Desk analyst position is responsible for providing the frontline, single point of contact for business partners requiring assistance from the Technology Organization (TO) for issue resolution and service request fulfillment, and new events that come into the Technology Service Desk (24x7).
- The RLC analyst must combine World Class customer service and is also a technical expert that uses those skills to ensure that TO’s business partners needs are handled on the initial contact, as often as possible.
Anticipated Assignment Schedule:
- 3 days in office/2 days at home rotation. Schedule start times will be Monday-Friday during core business hours (5 AM CST-9 AM CST potential start times).
JOB REQUIREMENTS:
- B.S. degree in a technology-related field, preferred
- 1 to 3 years’ experience in computer/technology field, preferred
- Thorough knowledge of information technologies and an understanding of infrastructure and telecommunication transport
- Ability to build and maintain relationships within IT and other departments
- Demonstrated willingness to take ownership of technical issues
- Exceptional analytical abilities and problem-solving skills
- Ability to manage multiple tasks and multiple priorities
- Ability to make decisions with little or no management input and in absence of prior existing guidelines
- Self-starter, initiative, and independent thinking
- Strong customer service skills Strong oral and written skills
- Comprehensive knowledge of the the company's IT software and hardware configurations including but not limited to:
-
- Desktop configurations (PC’s, printers, phones/radios)
- Network configurations
- Window 10, etc.
- Comprehensive knowledge of LAN/WAN technology
- Working knowledge of mainframe technology and associated applications
- Working knowledge of access technologies, and telecommunication terminology
- Comprehensive knowledge of Remedy Event Management System
MAJOR JOB RESPONSIBILITIES:
- Consult with business partners – 65% The Technology Service Desk analyst position requires the analyst to be available to take calls, utilizes phone and voice communication technologies to interact with business partners, responding to support needs in a timely fashion with excellent customer service.
- The analyst in this position must strive to increase the value received from end-user technology products by communicating and educating others about current products and/or future products, and acts as a coordinator, performing communication touchpoints with Infrastructure Operations Center, Application Portfolio teams and products owner, Workplace Support, etc.
- Communication and Teamwork – 25% The analyst in this position also follows established processes and procedures and adheres to all Sarbanes-Oxley controls.
- The analyst should demonstrate teamwork when working with other technology departments and key business units; to inform appropriate parties when issues arise with product deployments, updates and changes, as well as degraded service.
- Other responsibilities – 10% The Technology Service Desk analyst must ensure that all incidents are completely and appropriately documented so that trend analysis and call avoidance analysis can be completed.
- This position is a technical expert who consults with and fixes technology issues for clients and develops solutions.
- This position is critical for ensuring that business partners’ technology needs are met and that business partners are satisfied.
Company DescriptionWe provide supplemental employees to the region's most sought after power projects. We credit our success to the commitment we show to our job applicants. E Group Recruiters are here to make sure your job search experience is the best it can be. Our recruiters are experts in knowing what the client manager is looking for in a resume, what bill rate the market will bear, and how to make your application stand out among the rest. Our personal touch continues even after we've found the perfect job for you. All full-time employees are eligible to pay for full health and retirement benefits including BC/BS health and dental insurance, life and disability insurances, and 401K with an immediately vested match is available. We have a dedicated team to guide you through these benefits.
Company Description
We provide supplemental employees to the region's most sought after power projects. We credit our success to the commitment we show to our job applicants. E Group Recruiters are here to make sure your job search experience is the best it can be. Our recruiters are experts in knowing what the client manager is looking for in a resume, what bill rate the market will bear, and how to make your application stand out among the rest. Our personal touch continues even after we've found the perfect job for you. All full-time employees are eligible to pay for full health and retirement benefits including BC/BS health and dental insurance, life and disability insurances, and 401K with an immediately vested match is available. We have a dedicated team to guide you through these benefits.