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CMIT Solutions of Boston | Cambridge is a leading IT services franchise focused on delivering innovative technology solutions and exceptional customer service to small and medium-sized businesses. As the company continues to grow, we are seeking a motivatedService Desk Internto support our technical team and gain hands-on experience with industry best practices.

Role Overview

The Service Desk Intern provides technical support to end users, assisting with software setup, configuration, troubleshooting, and general IT service requests. The intern works closely with technical staff to ensure outstanding customer service.

Core Responsibilities

Develop an understanding of and align with CMITs mission, vision, and service standards
Deliver remote and onsite technical support for clients
Answer support calls and respond to service tickets promptly
Document, troubleshoot, and resolve incoming service requests and alerts
Escalate issues when necessary and collaborate with manufacturer support
Maintain system configuration standards and internal procedures
Share new knowledge with peers to strengthen team capabilities
Follow internal security controls and client-specific requirements
Communicate clearly with clients about issue status, progress, and changes
Approach problems with a root-cause mindset
Perform additional duties as assigned

Required Skills & Qualifications

Preferably enrolled in an IT, Computer Science, or related technical program
Strong written and verbal communication skills
Ability to explain technical concepts to non-technical users
Organized, personable, and customer-focused
Proficiency with Microsoft Office and common business software

Time Commitment

up to 5 days per week
34 month internship with potential extension
Combination of remote and onsite training
Hourly rate based on experience

Work Environment

Hybrid
Collaborative, fast-paced team environment
Mentorship
Networking opportunities and hands-on training