Job Description
Hi,
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Operations Data Analyst
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12+ Months
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Oakland, CA
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Local candidates would take priority. Please be sure to include your candidate's location at the top of the resume
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ServiceNow FSM Administrator
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Maintains, configures, and supports the ServiceNow FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.
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Key Responsibilities
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- Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
- Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
- Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.
- Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.
- Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules.
- Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.
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Required Skills & Qualifications
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- Experience: 3+ years of direct experience with ServiceNow Platform Administration.
- Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
- Certifications: ServiceNow Certified System Administrator (CSA) is mandatory.
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Thanks & Regards,