Job Description
Job Description
We’re seeking a full-time Technology Analyst to provide onsite technical support for client offices in downtown Louisville, KY. This role serves as the first point of contact for end users needing assistance with laptops, desktops, and related IT systems.
You’ll handle day-to-day support issues, install and maintain hardware and software, and collaborate closely with Tier 2 and senior IT staff to resolve more complex technical challenges.
This is an onsite position, Monday–Friday, 7:00 AM – 4:00 PM ET, with a mandatory 1-hour lunch break. Occasional overtime opportunities are available.
Key Responsibilities
- Provide onsite desktop and end-user support, including diagnosis, troubleshooting, and issue resolution
- Install, configure, test, and maintain workstations and peripheral equipment
- Monitor workstation hardware and software performance and proactively address issues
- Maintain accurate inventory records for hardware and software assets
- Collaborate with client managers and Tier 2 IT staff on escalated or complex issues
- Support workstation and network connectivity, including application and peripheral support
- Participate in testing and feedback for new systems, updates, mobile devices, and software
- Assist senior IT staff with advanced troubleshooting and special projects
- Maintain deployment checklists and system documentation
- Consistently document issues, resolutions, and procedures within the ticketing system
Requirements
- Proficiency with Microsoft Windows 10/11 and mobile platforms (iOS and Android)
- Strong hands-on experience with hardware troubleshooting and end-user support
- Clear, professional verbal and written communication skills
- Minimum of 3 years in a customer-facing or IT support role
- Strong problem-solving, analytical, and critical-thinking skills
- Ability to translate technical concepts into user-friendly language
- Strong organizational skills and attention to detail
- Ability to work independently and manage competing priorities
- Reliable transportation and ability to travel up to 3 hours to remote office locations as needed
- This job will require travel to remote office location 3-5 times / month.
Benefits
- 3 weeks of paid time off (PTO) annually
- 5 days of paid sick time
- 401(k) retirement plan
- Comprehensive health, dental, and vision insurance
- Overtime pay opportunities
- Supportive team environment with long-term client engagement
Company DescriptionSparksta is a security-focused cloud and managed services firm specializing in Microsoft 365, Azure, and modern endpoint management. We’re a small, highly skilled team that values ownership, smart engineering, and clear communication.
Our engineers work directly on meaningful projects: migrations, cloud modernization, security improvements, and platform design without being siloed into narrow roles. We offer a collaborative environment, strong growth opportunities, and the chance to help shape the direction of both our client environments and our company.
If you want hands-on cloud engineering experience, real responsibility, and a path to grow into a senior role, Sparksta is a great place to build your career.
Company Description
Sparksta is a security-focused cloud and managed services firm specializing in Microsoft 365, Azure, and modern endpoint management. We’re a small, highly skilled team that values ownership, smart engineering, and clear communication.\r\n\r\nOur engineers work directly on meaningful projects: migrations, cloud modernization, security improvements, and platform design without being siloed into narrow roles. We offer a collaborative environment, strong growth opportunities, and the chance to help shape the direction of both our client environments and our company.\r\n\r\nIf you want hands-on cloud engineering experience, real responsibility, and a path to grow into a senior role, Sparksta is a great place to build your career.