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Strong customer service philosophy and positive attitude for supporting and educating end users
Bachelor\'s degree in technology related field or a combination of education, certifications, and/or related work experience
Demonstrated ability to independently resolve technical problems quickly and effectively
Strong Windows desktop support experience in an Active Directory environment
Experience with MacOS, iOS, ChromeOS, and Android preferred
Ability and willingness to lift heavy objects, work on ladders and above ceilings, set up new labs, etc.
Reliable transportation for daily travel to various district locations

Fair Labor Standards Act Status:

Non-Exempt

Reports to:

Lead Technician

Job Goal:

The Technology Support Technician assists district staff with Tier 1 and Tier 2 technical support of desktop computers, applications and related operational, administrative and instructional technology. Support includes specification, installation and testing of computer systems and peripherals within established standards and guidelines. The technician also assists in the maintenance and testing of networked systems. This position\'s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires strong initiative and judgment, with an ability to communicate effectively to end users in a non-technical manner.

Performance Responsibilities:

Perform installation, configuration, and ongoing usability of computers, networked devices, peripheral equipment, and software for the purpose of maintaining safe and effective district and site operation including classroom, library, and computer labs
Interact with the district network for the purpose of installing, configuring, and troubleshooting numerous platforms of networked devices in a multi-layered client-server environment
Ensure computers and mobile devices interconnect seamlessly with diverse systems, including authentication systems, file servers, mail servers, conferencing systems, application servers, and administrative systems
Work with Helpdesk and Network Operations staff as appropriate to determine and resolve problems
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
Repairs computers, peripherals, network equipment, software, printers, A/V systems requiring specialized computer and electronic repair skills both on-site and in the repair shop for the purpose of maintaining computer and network equipment in a safe and functional operating condition
Transports a variety of items (equipment, supplies, etc) for the purpose of providing materials at job site or to bring equipment in for repairs or decommissioning
Train and orient staff on use of hardware and software to minimize recurring support needs
Recommend and/or perform upgrades on systems to ensure supportability
Assess functional needs to assist in the determination of specifications for purchases
Maintain a variety of manual and electronic files and/or records for the purpose of documenting activities and providing reference and audit trails
Procures equipment, supplies, and materials for the purpose of maintaining availability of required items and completing jobs efficiently
Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit

Terms of Employment:

The Technology Support Technician will be employed for a period of twelve (12) months, permanent. The salary and work year will be established annually by the Board of Education.

Evaluation:

The Technology Support Technician will be evaluated annually using the Independence School District Technology Staff Performance Based Evaluation.

Attachment(s):

26-27 Technical Support Staff.pdf