Job Description
Job Description
Assistant Facilities Manager
LAZ Parking | Operations Leadership
Full-Time | May Be Advertised as FLSA Exempt or Non-Exempt
Develop Leaders. Drive Operations. Grow Your Career.
Want to hear something crazy?
Cars only spend about 5% of their time driving. The other 95%? PARKED.
That's where LAZ Parkingcomes in.
As one of the nation's largest and fastest-growing parking management companies, LAZ Parking manages hundreds of thousands of parking spaces across the country. But parking is only part of our story.
At LAZ, we live by a simple philosophy:
"Parking is our industry, but people are our passion."
We're committed to creating opportunities for our employees, delivering exceptional service to our clients, and developing future leaders. If you're a hands-on operations professional who enjoys leading teams, solving challenges, building client relationships, and driving results, this could be the opportunity for you.
Why Join LAZ?
Leadership role with a growing national organization
Opportunity to learn all aspects of operations management
Clear pathways for career growth and advancement
Collaborative, people-first culture
Dynamic work environment where every day is different
Ability to directly impact employee development, customer satisfaction, and business performance
Work alongside experienced operational leaders who are invested in your success
What You'll Do
As an Assistant Facilities Manager, you'll partner closely with the Facilities Manager to oversee daily operations, support employee development, strengthen client relationships, and ensure exceptional service across assigned parking facilities.
Operations Leadership
- Assist in overseeing daily operations of assigned parking facilities.
- Support staffing, scheduling, training, and operational execution.
- Ensure locations operate safely, efficiently, and in accordance with LAZ standards.
- Help coordinate event operations and special projects.
- Support opening, onboarding, and launch activities for newly assigned locations.
- Communicate with local law enforcement and emergency management agencies, as needed.
- Assist with market surveys, operational assessments, and new business opportunities.
Team Development
- Lead, coach, and develop frontline employees, Supervisors, and Team Leads.
- Foster a culture of teamwork, accountability, and service excellence.
- Identify high-potential employees and support career growth opportunities.
- Conduct training, coaching, and performance discussions.
- Support labor relations and collective bargaining compliance where applicable.
- Create an environment that encourages communication, collaboration, and continuous improvement.
Financial & Administrative Management
- Support payroll processing and ensure accurate and timely payroll submissions.
- Review labor costs, operational expenses, and performance metrics.
- Assist with budgeting, forecasting, and financial reporting.
- Analyze operational and financial data to identify improvement opportunities.
- Help maximize revenue while maintaining exceptional customer service standards.
- Prepare daily, weekly, monthly, and annual operational reports.
Client & Customer Relations
- Build and maintain strong client partnerships.
- Ensure contractual obligations and service expectations are consistently met.
- Support customer satisfaction initiatives and service recovery efforts.
- Assist with client retention and business growth strategies.
Business Support & Strategic Initiatives
- Participate in site evaluations, transitions, and operational planning.
- Assist with implementation of new programs, policies, and operational initiatives.
- Lead or support special projects that contribute to the success of the operation and region.
- Be available to support special events and operational needs as required.
We're Looking For Leaders Who Are
People-Focused
You enjoy developing employees, mentoring team members, and creating a positive workplace culture.
Customer-Driven
You understand the importance of delivering exceptional service and building strong client relationships.
Business-Minded
You can balance people, operations, and financial performance to achieve results.
Problem Solvers
You embrace challenges, stay calm under pressure, and find creative solutions.
Collaborative Communicators
You build strong working relationships and communicate effectively at all levels.
Qualifications
Required
- 12+ years of leadership, supervisory, or management experience.
- Experience leading teams in operations, hospitality, facilities, retail, service, transportation, or related industries.
- Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.
- Experience working with budgets, payroll, financial reporting, or P&L management.
- Ability to work a flexible schedule that may include evenings, weekends, holidays, or special events.
Preferred
- Bachelor's Degree or equivalent combination of education and experience.
- Parking management experience.
- Facilities, transportation, hospitality, event, or service-industry operations experience.
- Experience in a unionized environment or working with collective bargaining agreements.
- Multi-site or large-scale operations experience.
Success in This Role Looks Like
- Leading engaged and high-performing teams.
- Delivering exceptional customer and client experiences.
- Driving operational excellence and financial results.
- Developing future leaders within the organization.
- Finding opportunities to improve efficiency, service, and profitability.
Benefits & Perks
Available to All Employees
Team-oriented work environment
Growth and advancement opportunities
PayActiv On-demand access to earned wages
Paid training and development
Free company uniforms
Health Coaching & Wellness Resources
Employee Assistance Program (EAP)
Smoking Cessation Program
Full-Time Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Short-Term Disability
- Long-Term Disability
Part-time employees averaging at least 25 hours per week may become eligible for full-time benefits after six months of employment.
Physical Requirements
This role requires the ability to:
- Work outdoors in various weather conditions, including heat, rain, snow, and wind.
- Stand and walk for extended periods.
- Lift, push, and pull up to 25 pounds.
- Bend, stoop, squat, and move frequently throughout the workday.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
Why LAZ?
Build Your Future with LAZ Parking
If you're ready to take the next step in your leadership career, develop high-performing teams, and make a meaningful impact with an organization that puts people first, we'd love to meet you.
Apply today and grow your leadership career with LAZ Parking.
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
LAZ Parking is proud to be an Equal Opportunity Employer and participates in E-Verify.