Job Description
Applications analyst will be responsible for the operational support of AI platforms, including ChatGPT, Claude and others.
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The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting and provisioning AI tools, and regularly demonstrates creative problem solving.
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- Diagnose, escalate and resolve software incidents for vendor-based and custom developed AI applications
- Responsible for provisioning user accounts for platforms in the AI service portfolio including ChatGPT, Claude, and Lovable.
- Provide subject matter and technical expertise on applications
- Configure applications to match business needs
- Draft and update use case and technical documentation as needed
- Create troubleshooting guides and knowledge articles
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Basic Qualifications
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- At least 2 years in a technical role
- Bachelor's degree in computer science or similar field is preferred
- Administering, configuring, and maintaining AI applications
- Experience with custom developed applications and the software development lifecycle is preferred
- Experience leveraging APIs, reporting, and data analytics is preferred
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