Job Description
Job Description
The Leasing Manager oversees leasing operations for a residential apartment community or portfolio. This role is responsible for maximizing occupancy, driving lease renewals, leading the leasing team, and delivering an exceptional resident and prospect experience.
Key ResponsibilitiesLeasing & Occupancy
- Develop and execute strategies to achieve and maintain target occupancy levels.
- Monitor rental market trends, pricing, and competitor communities.
- Manage leasing traffic, conversion ratios, and closing performance.
- Oversee the entire leasing lifecycle: inquiry, tour, application, approval, move-in, and renewal.
- Ensure vacant units are ready and available for showing.
Team Leadership & Development
- Hire, train, and supervise leasing consultants and leasing staff.
- Set leasing goals and monitor individual and team performance.
- Provide coaching, feedback, and ongoing training.
- Create work schedules and ensure consistent office coverage.
Resident Retention & Experience
- Lead lease renewal and resident retention programs.
- Handle escalated resident concerns and resolve conflicts professionally.
- Promote a positive community atmosphere and resident engagement events.
- Maintain strong relationships with residents to improve satisfaction and retention.
Marketing & Outreach
- Oversee property marketing and advertising strategies.
- Manage online listings, social media presence, and reputation management.
- Track marketing performance and adjust campaigns as needed.
- Coordinate outreach events, open houses, and referral programs.
Compliance & Reporting
- Ensure compliance with Fair Housing laws and company policies.
- Maintain accurate leasing files, reports, and documentation.
- Prepare and present leasing and occupancy reports to property leadership.
- Collaborate with property management and maintenance teams to ensure unit readiness.
Qualifications
Education & Experience
- 3–5+ years of residential leasing or property management experience.
- 1–2+ years of supervisory or leadership experience.
Skills
- Strong sales and closing skills.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a sales-focused team.
- Proficiency with property management software (Yardi, AppFolio, RealPage, etc.).
- Strong organizational and multitasking abilities.
Key Competencies
- Customer-focused and service-oriented
- Results-driven and data-focused
- Strong leadership and team-building skills
- Problem-solving and conflict resolution
Work Environment
- On-site leasing office within a residential community.
- Requires weekend availability
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- Significant opportunity for commission (move in and renewal commissions)
- 20% off rent at our community
- Employee discounts
- Professional development assistance