Network Operations Center (NOC) Manager
Job Description
Network Operations Center (NOC) Manager
\n
Winnebago Cooperative Telecom Association (WCTA)
\n
Location: Lake Mills, IA (Onsite)
\n
\n
Aureon Consulting is excited to partner with Winnebago Cooperative Telecom Association (WCTA) in the search for a Network Operations Center (NOC) Manager.
\n
This is more than a technical operations role—we are seeking a hands-on leader who can drive performance, develop people, and play a key role in ensuring the reliability of a best-in-class fiber network. This individual will have the opportunity to shape processes, influence operational strategy, and grow into broader leadership responsibilities over time.
\n
If you are motivated by leading teams, solving complex challenges, and advancing your career, this opportunity offers both immediate impact and long-term growth.
\n
\n
About WCTA
\n
WCTA is one of the region’s most progressive broadband and communications providers, delivering fiber optic service to 100% of subscribers across 25+ communities in Northern Iowa and Southern Minnesota.
\n
Headquartered in Lake Mills, IA, WCTA is known for:
\n
\n
A close-knit, team-oriented culture
\n
Exceptional work-life balance
\n
Strong employee tenure
\n
Outstanding benefits
\n
A genuine, family-friendly environment
\n
\n
The Opportunity
\n
\n
This role is ideal for a technical leader who wants more than just reactive operations. You will oversee the performance and reliability of WCTA’s fiber network while leading a critical team responsible for monitoring, incident response, and continuous improvement. You’ll work closely with executive leadership and cross-functional teams to ensure a seamless customer experience and drive operational excellence. This position offers clear visibility, influence, and a path for career advancement into broader operational or executive leadership roles.
\n
\n
Key Responsibilities
\n
Network Operations & Reliability
\n
\n
Lead the daily operations of the Network Operations Center (NOC) supporting fiber infrastructure, including backbone, access networks, and transport systems
\n
Ensure maximum uptime through proactive monitoring, maintenance, and rapid incident response
\n
Oversee network monitoring systems, alarms, and performance metrics to identify and resolve issues quickly
\n
Establish and improve incident management and escalation processes
\n
Team Leadership & Development
\n
\n
Lead, mentor, and develop a team of network engineers, technicians, and NOC analysts
\n
Manage scheduling and staffing to support a 24/7 operational environment
\n
Set performance expectations, conduct evaluations, and support ongoing training and development
\n
Foster a culture of accountability, responsiveness, and continuous improvement
\n
Process Improvement & Operational Excellence
\n
\n
Develop and implement operational procedures, standards, and best practices
\n
Identify opportunities to improve efficiency, response time, and overall network performance
\n
Drive initiatives that enhance monitoring capabilities, automation, and service delivery
\n
Cross-Functional Collaboration
\n
\n
Partner with engineering, field operations, and customer support teams to ensure seamless service delivery
\n
Provide technical leadership during major incidents and escalations
\n
Coordinate maintenance windows and communicate effectively with internal and external stakeholders
\n
Vendor & Resource Management
\n
\n
Manage relationships with equipment vendors, service providers, and third-party partners
\n
Oversee departmental budget planning and execution
\n
Ensure resources are aligned to meet operational and strategic objectives
\n
\n
What We’re Looking For
\n
We’re seeking a technical professional with leadership capability or strong leadership potential who wants to make an impact and grow.
\n
Ideal Background May Include:
\n
\n
Experience in telecom, broadband, networking, or infrastructure environments
\n
Prior experience in a NOC, network operations, or technical support leadership role
\n
Hands-on knowledge of IP networking, fiber infrastructure, and monitoring tools
\n
Experience working in 24/7 operations environments
\n
Preferred Certifications (not required):
\n
\n
CCNA, CCNP, JNCIA, or equivalent
\n
Key Traits for Success:
\n
\n
Strong leadership and team development mindset
\n
Ability to remain calm and decisive in high-pressure situations
\n
Proactive, solutions-oriented approach
\n
Strong communication skills (technical and non-technical)
\n
High level of integrity and accountability
\n
\n
Additional Requirements
\n
High School diploma required; additional education in telecommunications, networking, or related field preferred
\n
Valid driver’s license required
\n
Ability to work onsite in Lake Mills, IA
\n
Occasional travel as needed
\n
\n
Why This Role Stands Out
\n
This is a unique opportunity to:
\n
Lead a mission-critical function within a growing organization
\n
Have direct visibility to executive leadership, including the CEO
\n
Influence operational strategy—not just execution
\n
Build and develop a high-performing technical team
\n
Advance your career into broader leadership roles over time