Job Description
Job DescriptionOn-Site: Desktop Administrator
Olathe, KS
Duration: 6+ months
Only W2.
Skills: Desktop Management - Infrastructure Services (IS) Experience Required: 4-6
Strong real-time hands on exp in supporting end users resolving technical issues like Outlook, Applications, AD, Wi-Fi, printer, software installations, working on laptops/desktops/iPads, mobile phones, mac books etc, customer facing role. Must exp in interfacing with end users
Role Descriptions:
- Desktop Administrator 4-5 years of experience in desktop support managing laptops desktops on Win71011 operating systems.
- Experience in Install, upgrade of windows 11 on Laptops and Desktops.
- Experience in resolving user issues related to OS and laptop, desktop hardware issues.
- Experience in providing L2 support for desktops| laptops| printers| mobile devices| and peripherals as existing process.
- Experience in diagnosing and troubleshooting users issues| including account setup| network configuration| software application issues.
- Experience in performing OS installations| upgrades| patching| and driver updates.
- Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
- Experience in installation and configuration of hardware and software applications.
- Experience is using problem ticket management systems like Service Now| BMC Remedy| Jira etc.
- Experience with remote support tools like Bomgar| LogMeIn| MS Teams etc to troubleshoot and resolve user issues.
- Coordinate with vendors for any hardware repairs and warranty services issues.
- Familiarity with endpoint security tools anti-virus| device encryption| Trend micro-Work closely with other functional teams for escalated issues.
- Ensure SLA compliance for tickets| escalations| and service requests.
- Excellent communication and interpersonal skills.
- Ability to work well both independently and as part of a team. Customer-focused attitude and a desire to deliver high-quality support.