Job Description
Requisition Name: Service Desk Specialist
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Work Location: 312 Rosa Parks Avenue Nashville, TN 37243 - Onsite
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Estimated Duration: 07/13/2026 - 07/13/2027
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Max rate is $28.00/hr. w2
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Description
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This Requisition Is being Reopened for Additional Candidate Submissions
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Physical Requirements: Ability to Lift 50 Pounds
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IT Call Center & Customer Service: IT Call Center Experience, Call Volume Management (Up to 30 Calls/Day), People Skills, Customer Service Skills
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Printer Administration & Troubleshooting: Printer Administration, Printer Troubleshooting, Server Print Queue, Local Queues
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Active Directory Management: Active Directory Management, OU Navigation, Different OUs, Attribute Lookup, Password Reset, Account Unlock
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iOS Management, Support & Deployment: iOS Management, iOS Support, iOS Deployment, New Phone Setup, New iPad Setup, iTunes Account Reset, Network Settings Reset, Device Backup, Device Restore
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Video Conferencing: Cisco WebEx, Microsoft Teams, Cisco Presence Video Solutions
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Network Troubleshooting: Network Troubleshooting, Internal Network, External Network, VPN, LTE, WiFi
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Application Troubleshooting: Application Troubleshooting, Account Permission, Compatibility Settings, Browser-Based Applications, Installed Applications
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Remote Support: MSRA, RDP, Teams, WebEx
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Service Management: ServiceNow, Ticket Management, Ticket Assignment
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Hardware Deployment