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Information Technology Support Specialist

PublishedPublished: 6/14/2022
Technology

Job Description

Job DescriptionSalary:

We are seeking an experienced and skilled Information Technology Support Specialist to join our team. In this role, you will be responsible for assisting with day-to-day operations and providing efficient technical support services under the guidance of the Information Technology Manager. Responsibilities:

  • Provide support and assistance to computer system users, addressing their technical needs
  • Track all instances of support using IT ticketing and tracking software
  • Collaborate with the IT Manager to identify security threats, violations, and potential updates or changes in processes
  • Oversee the organization's data and internal information, including maintaining, backing up, and securing databases
  • Determine when to update virus protection systems, and facilitate or perform needed updates

Requirements:

  • Associate's degree with related coursework preferred; high school diploma or equivalent required
  • Valid driver's license
  • Minimum of 5 years of experience in Information Technology, with industry certifications
  • Excellent verbal and written communication skills
  • Proficient in the latest IT systems and management technologies
  • Ability to multitask, problem-solve, and organize tasks effectively
  • Strong interpersonal skills and a thorough understanding of IT and its practical applications
  • Physical ability to sit for extended periods, lift up to 15 lbs, and travel as needed
  • Mental ability to communicate effectively in English, both verbally and in writing
  • Availability to work extended hours or longer workweeks as needed

Preferred Qualifications:

  • Bachelor's degree in Computer Science
  • 10 years of experience in Information Technology, with industry certifications

Benefits:

  • Competitive salary
  • Comprehensive benefits package
  • Opportunities for professional growth and development
  • Dynamic and supportive work environment

If you're a skilled IT professional looking to grow your career in a collaborative and innovative environment, we'd love to hear from you.