Live Depart Administrator
Job Description
Job Description
POSITION SUMMARY
The Live Depart Administrator is responsible for monitoring and supporting live load operations to ensure on-time service, accurate communication, and compliance with company standards. This position plays a critical role in maintaining driver performance, customer satisfaction, and operational efficiency through proactive tracking, auditing, and communication.
RESPONSIBILITIES AND DUTIES
· Complete live loaded call audit processes to ensure accuracy and compliance with company standards
· Perform detention audits and ensure proper documentation and follow-up
· Analyze dispatch information to assess driver ability to meet service requirements and timelines
· Proactively monitor on-time pickup and delivery performance, as well as freight security, using prescribed systems
· Coordinate load relays as necessary to prevent service failures, following established guidelines and procedures
· Effectively communicate company policies, expectations, and service standards with drivers
· Maintain a clear understanding of driver and customer interactions to support service success
· Utilize AS400, Qualcomm, multi-line phone systems, and email to manage daily operations
· Answer multi-line phones promptly to maintain communication standards with drivers
· Process Qualcomm messages in a timely and accurate manner
· Communicate service issues, delays, or driver concerns to Fleet Managers and leadership as appropriate
· Maintain punctuality, organization, and efficiency in completing all assigned duties
· Ensure consistent, professional communication with internal departments and drivers
REQUIRED SKILLS AND ABILITIES
· Strong verbal and written communication skills
· Ability to multitask and work in a fast-paced, high-pressure environment
· Strong attention to detail and problem-solving skills
· Working knowledge of dispatch systems and communication tools (AS400, Qualcomm preferred)
· Ability to analyze information and make timely, effective decisions
· Proficient in Microsoft Office (Word, Excel, Outlook)
QUALIFICATIONS
· High School Diploma or equivalent required
· Transportation/logistics experience preferred
· Experience in dispatch, call auditing, or driver management highly preferred
PHYSICAL REQUIREMENTS
· Prolonged periods sitting at a desk and working on a computer
· Frequent phone communication
· Occasional lifting up to 15 pounds