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Job Description

Job Description

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day: Safeguarding residents, resort property, assets, guests, visitors and team members

Work Performed:

1. Communicate effectively and genuinely with guests, team members and other departments
2. Maintain a friendly and caring demeanor at all times in a fast pace environment
3. Maintain a professional image at all times that falls within the hotel and company guidelines for appearance and dress
4. Patrol and inspects assigned areas to include all public areas, meeting rooms, entrances, back of the house areas, and outside buildings and grounds; check areas for unauthorized persons or vehicles, unlocked doors, and fire and safety hazards
5. Write detailed reports regarding incidents of theft, injury, property damage and/or any incident relating to an infraction of laws, company policies or breaches of security
6. Investigate all safety or security incidents, relating to the hotel guests or employees as directed by the Director of Security and Loss Prevention or Resort management; monitor security camera system, coordinate investigations with local law enforcement agencies as appropriate
7. Respond to emergency situations promptly, evaluates the nature and severity of the situation, and act accordingly, including calling for outside assistance if necessary; arrange for emergency medical treatment for guest and employees
8. Key control of entire property
9. Check alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas
10. Respond to all guest requests, problems, complaints and /or phone calls in an attentive, efficient, and courteous manner
11. Professionally deal with difficult situations/people, conflicts, and varied individuals of different educational levels
12. Respond quickly to guest requests in a friendly but professional manner and follow up to ensure guest satisfaction that meets and exceeds our service standards
13. Escort staff and guest to car if requested
14. Randomly inspecting purses, packages or bags of all employees
15. Control of lost and found for the resort
16. Other duties as assigned

Supervision Exercised: None

Supervision Received: Director of Security and Loss Prevention

Minimum Requirements:

Must be certified in First Aid, CPR and First Responder Certifications or be willing to obtain certification within 30 days of employment. High school diploma or GED required. Background in Law Enforcement, Security, or Military preferred. Must be certified in CPR/ First Aid for children & infants. Computer experience with Word and Excel. Ability to understand, write and execute documents such as safety rules, policy manuals, incident reports, medical reports, etc. Ability to carry out instructions in written, oral, or diagram form. Must have ability to apply common sense and appropriately handle guest and team member needs. Excellent communication skills required with attention to detail. Safety sensitive position.

Physical Requirements:

20% Sitting

80% Walking & standing

Lifting/carrying 50-100lbs

Hearing and manual dexterity

Distance vision and close vision of 1-3 feet

Ability to work in all types of weather conditions

Ability to drive golf cart