Job Description
Job DescriptionBenefits:
- Employee discounts
- Health insurance
- Paid time off
Location: Applebee’s Matteson, IL
Department: Food & Beverage
Reports To: Food & Beverage Manager
Recommended Pay Range: $11.00–$14.00 per hour, plus tips
Position Summary
Garnet Hotels is seeking an experienced and guest-focused Lead Server to support the front-of-house operations of Applebee’s at our dual-brand Delta Hotels and Fairfield Inn & Suites property in Matteson, Illinois.
The Lead Server is a working team leader who provides excellent table service while assisting management with training, daily operations, and guest satisfaction. The ideal candidate has strong restaurant experience, leadership skills, and a passion for hospitality.
Key Responsibilities
- Provide friendly, attentive, and professional table service.
- Lead by example and promote teamwork and excellent hospitality.
- Assist with daily dining-room operations.
- Train, coach, and support servers.
- Assist with onboarding new team members.
- Maintain knowledge of menu items, beverages, specials, and promotions.
- Recommend food, beverages, and desserts to guests.
- Monitor dining-room cleanliness and table presentation.
- Assist with guest seating and service flow during busy periods.
- Address guest concerns professionally and involve management when needed.
- Coordinate with kitchen and bar teams for accurate and timely service.
- Assist with opening, closing, and side-work responsibilities.
- Support banquet, catering, and hotel dining events when needed.
- Follow food-safety, sanitation, and responsible alcohol-service requirements.
- Maintain Applebee’s service standards and Marriott-level hospitality.
Qualifications
- At least two years of serving experience in a high-volume, full-service restaurant or hotel.
- Lead Server, Trainer, or Shift Leader experience is preferred.
- Strong leadership, communication, and organizational skills.
- Ability to train and motivate team members.
- POS-system and cash-handling experience.
- Knowledge of responsible alcohol service.
- ServSafe Food Handler certification or ability to obtain it upon hire.
- BASSET, TIPS, or another approved alcohol-service certification, or ability to obtain it upon hire.
- Applebee’s, Marriott, banquet, or hotel-opening experience is a plus.
Physical and Scheduling Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 30 pounds.
- Ability to carry trays and frequently bend and reach.
- Availability to work evenings, weekends, holidays, and busy service periods.
Benefits
- Competitive hourly wage plus tips
- Paid Time Off for eligible associates
- Professional development and advancement opportunities
- Supportive and collaborative work environment
Equal Employment Opportunity
Garnet Hotels is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs without regard to any status protected by applicable law.