Job Description
Job Description
Project Manager / Scrum Master
Technical Program Delivery & Enablement Team
Level: Early Career
Department: Technical Program Delivery & Enablement
Reports To: Senior Director, Technical Program Delivery & Enablement
Salary Range: $60,000 - $80,000
About the Team
The Technical Program Delivery & Enablement team sits at the intersection of technology delivery and cross-functional collaboration. We drive technical roadmap planning and documentation; facilitate dozens of cross-functional meetings per month across Product, Engineering, IT, Infrastructure, and Engineering Support; manage strategic vendor relationships; and ensure work is properly categorized and tracked for financial reporting. This is a high-visibility role with exposure to all corners of the technology organization.
Role Summary
We are seeking an early-career Scrum Master / Project Manager to join our Enablement team. In this role, you will support the delivery of technology initiatives by facilitating Agile ceremonies, coordinating cross-functional workstreams, and helping to remove impediments that slow teams down. This is an excellent opportunity for someone passionate about servant leadership, process improvement, and enabling teams to do their best work.
Key Responsibilities
- Agile Facilitation: Lead and facilitate Scrum ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives for one or more delivery teams.
- Cross-Functional Coordination: Help coordinate and run cross-functional meetings with Product, Customer Success, Engineering, IT, Infrastructure, and Engineering Support stakeholders.
- Impediment Removal: Identify and escalate blockers, dependencies, and risks; work proactively to resolve issues before they impact delivery timelines.
- Delivery Tracking: Maintain and communicate project status, sprint metrics, and delivery health to leadership and stakeholders.
- Process Improvement: Continuously identify opportunities to improve team workflows, ceremonies, and tooling to increase efficiency and transparency.
- Documentation & Reporting: Maintain project and technical documentation, assist with go to market communications, and contribute to reporting for leadership and finance.
- Vendor & Partner Support: Assist in coordinating activities with strategic vendors and external partners as needed.
- Roadmap Support: Help facilitate technical roadmap planning activities, ensuring alignment between business priorities and delivery capacity.
Qualifications
Required
- Bachelor’s degree in Business, Information Technology, Computer Science, or a related field (or equivalent experience)
- 1–3 years of experience in project management, Scrum Master, or Agile coordination roles
- Foundational understanding of Agile/Scrum methodologies
- Strong organizational and communication skills (written and verbal)
- Ability to manage multiple priorities in a fast-paced environment
- Comfort working with cross-functional teams and stakeholders at various levels
- Proficiency with project management tools (e.g., Jira, Confluence, or similar)
Preferred
- Certified ScrumMaster (CSM), Professional Scrum Master (PSM I), or equivalent certification
- Experience in a SaaS environment
- Familiarity with financial tracking concepts (CapEx/OpEx categorization)
- Exposure to vendor management or procurement processes
- Experience with compliance frameworks (e.g., HITRUST, SOC 2)
What You'll Gain
- Mentorship from experienced program delivery leaders
- Exposure to enterprise-level vendor relationships (e.g., AWS, Salesforce, Accenture)
- Visibility across the entire technology organization
- A strong foundation for career growth into Senior Scrum Master, Program Manager, or Technical Program Manager roles
Competencies We Value
Servant Leadership
You lead by enabling others to succeed
Curiosity
You ask questions and seek to understand the "why"
Adaptability
You thrive in ambiguity and adjust quickly
Accountability
You own your commitments and follow through
Collaboration
You build trust across teams and functions
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.