Job Description
Job DescriptionDescription:
Site Manager - Huntington Harbor Car Wash
We are seeking a dedicated and experienced Site Manager to oversee the daily operations of our Huntington Harbor Car Wash. This role offers an exciting opportunity to lead a dynamic team, ensure exceptional customer service, and maintain high standards of cleanliness and efficiency. If you are a motivated leader with a passion for operational excellence, we invite you to join our team.
Key Responsibilities:
- Supervise daily operations of the car wash site to ensure smooth and efficient service delivery
- Lead, train, and motivate staff to meet performance standards and provide excellent customer experiences
- Monitor and maintain the cleanliness, safety, and functionality of the facility
- Manage inventory, supplies, and equipment to ensure optimal operation
- Handle customer inquiries, complaints, and feedback professionally and promptly
- Ensure compliance with health, safety, and environmental regulations
- Implement and uphold company policies and procedures
- Analyze operational data to identify areas for improvement and implement corrective actions
Skills and Qualifications:
- Proven experience in retail, hospitality, or service industry management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Knowledge of safety standards and regulatory compliance
- Basic proficiency in computer systems and point-of-sale software
- High school diploma or equivalent; additional management training or certifications preferred
Join our team and be part of a company that values growth, teamwork, and customer satisfaction. We offer a supportive work environment, opportunities for advancement, and competitive compensation.
Requirements:
Site Manager Responsibilities
Problem Solving
- Every day brings new challenges. Our Site Managers take ownership and find solutions quickly.
- Troubleshoot mechanical issues, including air lines, water leaks, pumps, electrical systems, and equipment.
- Resolve computer and technology issues involving servers, terminals, software, and hardware.
- Handle customer concerns, service complaints, and damage claims professionally.
- Address employee matters, including hiring, scheduling, coaching, policy compliance, discipline, and team development.
Leadership & People Management
- Creating an engaged, high-performing team is the key to success.
- Recruit, hire, train, develop, and retain top talent.
- Ensure proper staffing levels and effective scheduling.
- Provide ongoing coaching and performance feedback.
- Hold employees accountable while recognizing outstanding performance.
- Foster a positive, safe, and respectful workplace.
- Ensure compliance with all company policies, safety standards, and labor laws.
- Build a culture of teamwork, accountability, and continuous improvement.
Customer Service
- Exceptional customer experiences drive our success.
- Deliver outstanding customer service and maximize customer satisfaction.
- Build customer loyalty through consistent service and quality.
- Respond promptly and professionally to customer questions and concerns.
- Utilize customer feedback to improve operations and service offerings.
Attention to Detail
- Details matter—and they make the difference.
- Maintain a clean, organized, and professional site appearance.
- Ensure team members present a professional image at all times.
- Verify all equipment is operating efficiently and safely.
- Ensure every vehicle receives a final quality check before delivery.
Operations Management
- Operate the location as if it were your own business.
- Ensure the site consistently meets company standards, even when you're not on-site.
- Keep all equipment, nozzles, card readers, computers, and systems fully operational.
- Manage inventory and proactively order supplies to avoid shortages.
- Maintain the parking lot, convenience store, cooler, restrooms, office, and work areas.
- Schedule and oversee preventative maintenance.
- Identify opportunities to increase sales while controlling expenses.
- Oversee all daily site operations.
- Serve as the primary contact for vendors, repair technicians, suppliers, employees, and customers.
- Lead daily sales initiatives and promotional programs.
- Prepare daily deposits, safe reconciliations, and required reports.
- Ensure opening and closing procedures are completed accurately and on time.
Communication
- Strong communication keeps everyone aligned and successful.
- Communicate consistently with employees and leadership.
- Submit a detailed End-of-Day report to your supervisor each day.
- Review Assistant Manager daily reports and follow up as needed.
- Ensure incidents are reported and resolved according to company procedures.
- Respond immediately to HR matters, injuries, and safety incidents while following company protocols.
- Report employee performance issues and achievements promptly.
- Conduct regular leadership and safety meetings to communicate goals, expectations, and performance.
- Learn from mistakes and continuously improve—we expect the same mistake is not repeated.