Job Description
Job Description
We are looking for a VR Systems Support Specialist to help keep immersive technology environments operating smoothly for our great organization in Raymond, Ohio. This Long-term Contract position is ideal for someone who enjoys hands-on technical support, system validation, and maintaining dependable VR/MR lab performance in a collaborative engineering setting. The role focuses on sustaining production-ready VR platforms, assisting users during design and review sessions, and ensuring equipment, software, and related infrastructure remain reliable.
Responsibilities:
• Conduct scheduled inspections and preventative maintenance for VR workstations, head-mounted devices, tracking components, and audiovisual equipment used in VR spaces.
• Evaluate software and firmware changes in a test environment, confirm readiness, and implement approved updates across live VR systems.
• Investigate technical problems, determine underlying causes, resolve issues directly when feasible, and engage internal support groups or external partners when additional expertise is needed.
• Assist end users and on-site VR activities by collecting accurate issue information, following established support procedures, and preparing systems for engineering reviews and collaborative sessions.
• Keep records current for equipment status, maintenance history, troubleshooting steps, configuration details, cabling standards, deployments, and support discussions with team members and suppliers.
• Support stable day-to-day VR/MR lab operations by monitoring system health and helping maintain production availability for business users.
• Coordinate with vendors and suppliers to address hardware, software, or integration issues affecting system performance.
• Help maintain organized technical processes and documentation standards that improve ongoing support efficiency and operational consistency.
• At least 1 year of experience providing support for VR, AR, or MR hardware and software in a detail-oriented environment.
• Familiarity with enterprise-grade headsets such as Varjo XR-4, Apple Vision Pro, Vive Focus Vision, Meta Quest 3, or similar platforms.
• Working knowledge of tracking technologies such as SteamVR Lighthouse, optical tracking solutions, or related systems.
• Experience configuring VR peripherals, including motion controllers, tracking pucks, haptic devices, or similar accessories.
• Exposure to software or tools used in immersive environments, such as Autodesk platforms, Nvidia CloudXR, Microsoft Teams Rooms, or Python scripting.
• Ability to troubleshoot hardware, software, workstation, and connectivity issues in an on-site support setting.
• Strong documentation skills with the ability to maintain clear procedures, system notes, and configuration records.
• Background in automotive, aerospace, manufacturing, or design visualization environments is preferred.